Cabin Crew Member at United Nigeria Airline

United Nigeria Airlines is a wholly owned Nigerian company incorporated under the Companies and Allied Matters Act of 1990 at the Corporate Affairs Commission to offer commercial air transportation services under the trade name United Nigeria.

We are recruiting to fill the position below:

Job Title: Cabin Crew Member

Location: Head Office-Enugu
Effective Date: TBA
Reports to: Cabin Services Manager
Department: Flight Operation

Job Summary

• The Cabin crew member will provide excellent customer service to passengers while ensuring their comfort and safety throughout the flight, such as responding to passenger inquiries and resolving issues or complaints.

Supervisory Responsibilities:

• Oversees the daily workflow of the department.
• Provides constructive and timely performance evaluations.
• Ensures cabin safety according to SOPs
• Duties/Responsibilities:
• Performs other related duties as assigned.

Duties / Responsibilities

• Maintaining responsibility to the Captain for all aspects of cabin safety.
• Operating under the direction of the Purser with regards to cabin service.
• Being updated on all UNITED NIGERIA’s safety procedures and licensed to operate on all UNITED NIGERIA airplanes. Including mandatory answering of a ‘SAFETY TALK’ question before a flight.
• Maintaining high levels of customer experience onboard every UNITED NIGERIA flight by assisting customers as needed and managing problems as they arise in liaison with flight seniors.
• Ensuring the safety of each passenger in a designated area of responsibility and safe evacuation in the event of an emergency.
• Delivering the cabin service in line with the service standards of UNITED NIGERIA as stipulated in the airline’s service standard manual.

Experience & Qualification

• High school diploma or equivalent.
• Fluent in English
• Previous experience in customer service.

Personality Attributes / Traits:

• Excellent verbal and written communication skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Excellent interpersonal and customer service oriented.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.

Physical Requirements:

• Prolonged periods of standing or sitting.
• Must be able to lift up to 15 pounds at times.
• Good level of general fitness and ability to swim.

How to Apply
Interested and qualified candidates should submit their Resume and cover letter detailing their relevant experience, Location and qualifications to: [email protected] using the Job Title as the subject of the mail.