Job descriptions Sample Templates How to do it yourself Words and Meanings Interview questions and answers
End Police brutality in Nigeria. #EndSARS
Jobs > IT and Telecoms > Call Center Agent (Students) at Interra Networks Limited (Imo State)

Call Center Agent (Students) at Interra Networks Limited (Imo State)

Mar 2, 2020, 3:56 PM
Interra Networks Limited is an Information & Communications Technology (ICT) company headquartered in Atlanta, GA. USA with offices in Abuja, Lagos and Enugu, Nigeria. We operate a BPO (Business Process Outsourcing) facility and provide technology-enabled services to the public and private sector. Our services provide our customers with world-class, convenient, reliable and cost-effective business solutions.
We are recruiting to fill the position below:   Job Title: Call Center Agent (Students) Location: Imo
Role Responsibilities
  • Research required information using available resources;
  • Research, identify, and resolve customer complaints using applicable software;
  • Document all call information according to standard operating procedures;
  • Recognize, document, and alert the management team of trends in customer calls;
  • Follow up customer calls where necessary;
  • Answer incoming calls, make outbound calls and respond to customer’s emails;
  • Management and resolve customer complaints;
  • Identify and escalate issues to supervisors;
  • Provide necessary information and guidance to customers;
  • Complete call logs.
Requirements
  • Knowledge of customer service telephony and technology (Successful Candidates would be taught)
  • Experience in a call center or customer service environment would be an added advantage.
  • Good data entry and typing skills.
  • Knowledge of administration and clerical processes would be an added advantage.
  • Good communication and presentation skills
  • Ability to understand individual differences.
  • Problem solving skills.
  • Should be able to work Mondays to Sundays and at any other time as required.
  • Proficiency in driving Sales will be an added advantage.
  • S/he must have good understanding of English and any other major Nigerian Languages.
  • Must be able to read, speak and write English language fluently.
  • Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
  • Proficient in usage of Microsoft packages.
  • Must have a service mentality.
Key Competencies:
  • Attention to detail.
  • Good Judgment skills.
  • Team work.
  • Stress tolerance.
  • Time management skills.
  • Persuasion skills.
  • Verbal and written communication skills.
  • Good Listening skills.
  • Problems analysis and problem-solving skills.
  • Excellent Customer Service Orientation.
  • Organization skills.
 
How to Apply Interested and qualified candidates should: Click here to apply Application Deadline 21st March, 2020.

Similar Jobs

Inventory & Logistics Officer at Netcom Africa Limited

Information Systems Support Engineer at Netcom Africa Limited

Software Developer at Proxynet Communications

Web Developer at Proxynet Communications

Wordpress Developer at Hazon Technologies

Information Technology (IT) Officer at Addosser Microfinance Bank Limited

Program Manager - Internship Opportunities for Students and Fresh Graduates at Microsoft Nigeria

Microsoft Nigeria Internship Opportunities for Students (Finance)

Senior Software Engineer at Microsoft Nigeria

Manager - Receivables (Abuja) at Phase 3 Telecom Limited


Subscribe to Free Job Alerts!

Being aware and applying for jobs on time increases your chances of getting a job. Information is key. Subscribe to our free job alerts

Enter your email below and click subscribe.


IT and Telecoms 
Imo State Interra Networks Limited