Call Centre Agents recruitment at The Outsource Group

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TheOutsource Company is a 100 % privately held Nigerian company offering BPO/ITES (Business Process Outsourcing/Information Technology Enabled Services), from its state of art 350+ seat (additional 1000 seat also in plan) call center facility in Abuja, Nigeria. Our world class facility offers end-to-end voice and non-voice BPO services globally. We are recruiting to fill the position below: Job Title: Call Centre Agent Location: Wuse District, Abuja General Role

• This is an evening position, you will be working from 2:00pm to 11:00pm calling & receiving calls.
• Answer incoming and making outbound calls, perform follow up calls, inquiries and questions, handle complaints, troubleshoot problems and provide information.

General Job Tasks and Responsibilities

• Answer inbound and make outbound calls and respond caller enquiries
• Research required information using available resources
• Process request orders, forms and applications
• Identify and escalate priority issues
• Route calls to appropriate resource
• Follow up customer calls when necessary
• Document all call information per standard operating procedures
• Manage and or resolve with supervisor all customer complaints / disputes
• Provide customers with product and service information
• Enter new customer information into system when applicable
• Update existing customer information when applicable
• Other duties as may arise from time to time and may be assigned to the employee

Key Required Language Skills

• Fluent English( you must speak American / British English).
• Those who can not speak American or British English need not apply.

How to Apply Interested and qualified candidates should send their CV's to: [email protected] Referencing #TOG English Speaker Application Deadline  30th June, 2017.

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