Call Centre Executive at T&D West Africa (Skipper Green)

Skipper Group, a renowned global leader in Power and Infrastructure, excels in serving diverse clients in power transmission, distribution, and generation across more than 50 countries. Operating under the Skipper Group umbrella, Skipper Green is a specialised brand dedicated to providing reliable and cost-effective solar energy solutions. We specialise in designing and installing Hybrid Solar systems with storage, catering to Residential, Commercial, Industrial, and utility-scale applications, all customized to meet each customer's unique needs. Backed by our experienced team, we offer a comprehensive turnkey solution, covering design, installation, commissioning, maintenance, and post-sales service.''

We are recruiting to fill the position below:

Job Title: Call Centre Executive

Location: Nigeria

Job Summary

• As a Call Centre Executive at Skipper Green, you will be the first point of contact for customers.
• You’ll handle inquiries, provide information on our products, troubleshoot basic issues, and support customers throughout their journey with Skipper Green.
• Your role is vital to delivering an exceptional customer experience and maintaining Skipper Green’s reputation for quality service.

Key Responsibilities

• Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Product Knowledge: Provide accurate, detailed information on Skipper Green’s hybrid solar and storage power solutions, including inverters, batteries, and solar panels.
• Sales Assistance: Guide potential customers in selecting products that meet their needs and support the sales team with lead generation.
• Data Management: Maintain accurate customer records and log all interactions in the CRM for reference and analysis.
• Feedback Collection: Gather customer feedback to support continuous improvement of products and services.
• Collaboration: Work closely with sales, marketing, and technical support teams to stay updated on product offerings, new services, and customer support protocols.
• Troubleshooting: Assist customers with basic troubleshooting and escalate complex issues to the technical team as necessary.
• Order Processing: Help customers place orders and understand financing options, ensuring accurate completion of documentation.
• Follow-Up: Conduct follow-up calls to assess customer satisfaction, resolve concerns, and provide after-sales support.

Qualifications and Skills

• Education: Minimum HND or Bachelor’s Degree in any field.
• Problem-Solving: Ability to think critically and troubleshoot basic issues efficiently.
• Tech-Savvy: Basic understanding of hybrid solar power systems and inverters is a plus, with a willingness to learn more.
• Customer-Centric: Strong interpersonal skills and a customer-focused approach, with the ability to remain patient and polite under pressure.
• Attention to Detail: Accurate data entry and good organizational skills to manage multiple customer cases.
• CRM Experience: Familiarity with customer relationship management (CRM) software.
• Experience: At least 1-2 years in a call center, customer service, or sales role, preferably in renewable energy, technology, or electrical industry.
• Communication Skills: Excellent verbal and written communication in English; fluency in additional Nigerian languages is an advantage.

Salary
N160,000 - N180,000 per month.

How to Apply
Interested and qualified candidates:
Click here to apply

Application Deadline 5th November, 2024.