Call Representative at Dutch State Mines

Dutch State Mines - From century-old roots as the Dutch State Mines, DSM has evolved into a purpose-led science company numbering 23,000 people worldwide and specializing in solutions for Nutrition, Health & Sustainable Living. Our purpose is to create brighter lives for all – which is why we’re proud that our name has assumed a new meaning among our people in recent years: Doing Something Meaningful.

We are recruiting to fill the position below:

Job Title: Call Representative
Locations: Abuja and Lagos
Employment Type: Contract

Job Brief

• We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers.
• The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries;
• keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Keep records of all conversations in our call center database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile

Requirements

• High School Degree
• Managing large amounts of inbound and outbound calls in a timely manner
• Following call center “scripts” when handling different topics
• Strong phone and verbal communication skills along with active listening
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Identifying customers’ needs, clarify information, research every issue and providing solutions
• call center representative job description
• Previous experience in a customer support role
• Track record of over-achieving quota

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 22nd July, 2021.