Jobs

Client Service and Innovation Manager at Merit Telecoms Nigeria Limited

Merit Telecoms (NIG) Limited / Merit Telecoms Nigeria Limited is an independent and recognized leader in providing wireless voice and data turnkey services to the telecommunication industry.

We are recruiting to fill the position below:

Job Title: Client Service and Innovation Manager

Location: Lagos

Job Description

Plan and organize the fulfillment of client orders to ensure timely delivery
Develop and implement policies and procedures necessary for meeting the requirements of clients and ensuring a satisfied clientele
Assist in resolving clients’ issues/problems by listening to complaints and proffering solutions effective for satisfactory resolution
Supervise company employees to ensure they comply with set client service standards in carrying out job duties
Prepare and manage budgets in order to achieve set targets and objectives
Proffer recommendations to clients and aid them in selecting suitable products/services that best meets their requirement
Maintain excellent customer service and ensure the customer service team adhere to acceptable standards for client service
Contact clients to ensure they are satisfied with received products and services
Collaborate with the marketing and sales division of a company to ensure their work operations align with the objectives of the client services unit
Communicate with clients to identify their preferences and facilitate the process to meet their needs and expectations
Designate work territories to client services staff and establish strategies necessary for achieving set targets
Provide clients with regular update and periodic statements to keep them abreast on changes in trends
Assess products/services to ensure they are up to the specification set by clients
Identify areas of business improvement in company's standard processes and operations to stimulate growth.
Carry out research on innovative trends within the industry to stay up-to-date on advancements.
Holds regular meetings with stakeholders and company leaders to discuss potential improvement and innovation within the business.
Supervise and Coordinate innovative strategies
Help team members enhance creativity skills.
Provide detailed explanations of product/service features to clients to aid their decisions on product choice
Carry out surveys and research to evaluate customer satisfaction level and discover better techniques for ensuring a satisfied customer base.
Initiate changes to increase company's efficiency, productivity and her competitiveness with other businesses in its industry.
Create innovative goals that encourages innovative thinking and strategies throughout the organization.