Collections Officer at Carbon Nigeria

Carbon is a pan-African digital bank with a mission to provide friction-free finance to its customers. Carbon promises to play a fundamental role in its customers’ lives wherever they are, with flexible solutions. We pride ourselves on our efficiency and with just $10mm of equity raised in 2015, we have disbursed over $100m in loans and earned more than $30mm in revenue over the last 2 years. Carbon has operations in Ghana, Kenya, and Nigeria, supported by a talented team spread between Lagos, Nairobi, London, Argentina, and Palo Alto so we operate with a remote-first mindset. 

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Lagos
Employment Type: Full Time
Department: Business Intelligence

Role

• We are looking for a competent Collection officer to contact customers and collect outstanding payments.
• You will have to strike a balance between maintaining trustful relationships and ensuring timely payments.
• Our collections officer should exhibit professionalism and trustworthiness.
• You should have excellent communication and negotiation skills, as well as the ability to work independently.
• You will have to be polite and sensitive towards people while also remaining committed to your purpose.
• Persistence and a sense of urgency are extremely useful to succeed in this task. 

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Negotiate payoff deadlines or payment plans.
• Follow-up with ALL promises to pay in a timely fashion.
• Keep tabs and reminders on payment.
• Create trust relationships with debtors when possible to avoid future issues.
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable.
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Planning course of action to recover outstanding payments.

Requirements

• Minimum of OND is preferred.
• 2- 3 years experience as a Recovery collector 
• Patience and ability to manage stress
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading. 
• Experience in working with targets and tight deadlines.
• First-hand resolution on calls
• Comfortable working with targets

Benefits

• A great and upbeat work environment populated by a multinational team.
• Potential to work in different geographies.
• Health Insurance.
• Life Insurance
• Career development & Growth.
• We are advocates of work-life balance and offer a remote working option.

How to Apply
Interested and qualified candidates should:
Click here to apply

Recruitment Process

• Call with People team
• Case Study ( Assessment)
• Technical interview