Collections Officer at ImaliPay

ImaliPay is building the financial services infrastructure for Africa’s gig economy workers. We are passionate about building solutions that financially empower the lives of Africa’s 15 million gig workers. Currently based out of Lagos, Nairobi and Johannesburg, we are a mission-driven team with teammates from a diverse set of backgrounds and countries.

We are recruiting to fill the position below:

Job Title: Collections Officer

Location: Ibadan, Oyo

About the Role

• We are looking for a bold and conscientious Collections Officer  based in Nigeria.
• You will be contacting defaulters on loans and working with them to develop plans to pay those debts back, and identifying ways to improve our collections services.
• You would also be a team player.  

Duties and Responsibilities

• Ensuring credit and collection policies and procedures are followed.
• Maintain up-to-date documentation of all client’s interactions 
• Maintain accurate and up-to-date knowledge of product and service changes
• Campaign idea generation and management 
• Deliver superior customer services, foster strong rapport, retention and satisfaction.
• Appraising credit customers applications..
• Reconciling payment and managing multiple repaying channels
• Liaising with customers as well as internal personnel on account balance management.
• Day to day running of credit collections and recovery 
• Managing delinquent loans and defaulters 
• Prepare comprehensive reports on collections and make recommendations to supervisor.

Requirements

• Degree in a Business related discipline.  
• 2 - 4 years of relevant work experience as an accounts receivable,  and/ or a credit control environment preferably a fintech or bank.
• Experience in startups or start up development activities is a plus.
• Experience in E-commerce and Fintech is a plus.

Skills & Knowledge:

• Exhibit in-depth knowledge of credit control and analysis
• Ability to build and maintain highly effective working relationships with a range of people (both internally and externally). 
• Enthusiastic, diplomatic and an overall passion for excellence.
• Analytical acumen, team player, paired with agile mindset and can-do attitude.
• Report writing.
• Adept in client relations and providing exceptional customer service 
• Excellent and engaging communication (oral and written) & interpersonal skills.
• Excellent Persuasive skills 
• Excellent time-management skills 
• Good listening skills 
• Excellent organization and multi-tasking skills

Other Requirement

• Must reside in and be eligible to work in Nigeria without any visa assistance from the Company.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.

Application Deadline 30th April, 2022.