Community Liaison Officer (CLO Coordinator) at the U.S. Consulate

The U.S. Mission to Nigeria comprises of the Embassy in Abuja, FCT, and the Consulate General in Lagos. U.S. Consulate General Lagos is the Mission’s representative to the Nigerian people in the southern region.

We are recruiting to fill the position below:

Job Title: Community Liaison Officer (CLO Coordinator) 

Announcement Number: Lagos-2024-001S
Location: Lagos
Hiring Agency: Consulate General Lagos
Series/Grade: FP - 6085 5
Work Schedule: Full-time - 40 hour per week
Promotion Potential: FP-NA
Start date: Candidate must be able to begin working within a reasonable period of time (6 weeks) of receipt of agency authorization and/or clearances/certifications or their candidacy may end.

Overview

• Hiring Path: Custom Announcement (not open to the public)
• Who May Apply/Clarification From the Agency:
  • open to ONLY U.S. Citizen Eligible Family Members (USEFMs) - All Agencies
  • Top Secret Clearance
• Security Clearance Required: Permanent
• Appointment Type: Permanent
• Appointment Type Details: Definite not to Exceed (5 years)

Job Description

• Working in the Management Section and reporting to post's Management Officer, with guidance from the Global Community Liaison Office (GTM/GCLO), the CLO Coordinator develops, implements, and manages a program based on community demographics and post-specific needs.
• The CLO Coordinator executes morale enhancing activities under eight Areas of Responsibility (family member employment; crisis management and security; education; communications and outreach; guidance and referral; welcoming, orientation, and departures; community liaison; and events planning). Identifies needs and responds with effective programming, information and resources, and referrals.
• CLO is an ICASS mandatory package service provider, and as such serves all participating USG agencies at post. The CLO is a rated ICASS service provider whose base constituency includes all direct-hire employees and family members under Chief of Mission authority.
• Position directly supervises Two CLO Administrative Assistants, and One CLO LE Assistant.

Requirements
For The Experience And Education Requirements, Applicants Must Meet Either Option 1 Or Option 2 To Qualify:
Option 1:

• Education: Completion of at least two years of college or university studies is required.
• Experience: Three (3) years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required.

Option 2:

• Education: Completion of High School is required.
• Experience: Two (2) years of previous CLO full-time experience (Coordinator, Assistant, or Administrative Assistant/Clerk), in addition to Three (3) years of professional experience, including but not limited to administration, office management, customer service, program management, or public policy is required

Job Knowledge:

• A good understanding of the Foreign Service community and the structure of the federal government is required. Knowledge of general principles of program management and program monitoring is required. Standard knowledge of Microsoft Office is required.
• Knowledge of the Department of State's programs and policies pertaining to CLO Coordinator's eight Areas of Responsibility (community liaison, crisis management, employment, education, guidance and referral, communications and outreach, welcoming/orientation/departures, and events planning) is required.

Evaluations:

• This may be tested. Please specify your level of proficiency in the language listed.

Language:

• Good working knowledge of speaking, reading & writing in English is required.

Skills & Abiliites:

• Ability to analyze specific issues and formulate conclusions and recommendations for action is required.
• Proficiency in project management, including short-term and long-term projects is required.
• Ability to work at a high-level with work disruptions and follow an untraditional schedule is required.
• Must be able to work in a high-stress, fast-paced work environment.
• Excellent interpersonal and communication skills, good briefing and writing skills is required.
• Ability to draft and edit material for correspondence and publication is  required.

Other Information:

• Applicants in the following hiring preference categories are extended a hiring preference in the order listed below. 
• Therefore, it is essential that these applicants accurately describe their status on the application.
• Failure to do so may result in a determination that the applicant is not eligible for a hiring preference.

Hiring Preference Officer:

• AEFM / USEFM who is a preference-eligible U.S. Veteran*
• AEFM / USEFM
• FS on LWOP and CS with reemployment rights **.

*Important

• Applicants who claim status as a preference-eligible U.S. Veteran must submit a copy of their most recent DD-214 (“Certificate of Release or Discharge from Active Duty”), Letter from Veterans’ Affairs which indicates the present existence of a service-connected disability dated within the past six months, equivalent documentation, or certification. 
• A “certification” is any written document from the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions within 120 days after the certification is submitted by the applicant.
• The certification letter should be on letterhead of the appropriate military branch of the service and contain (1) the military service dates including the expected discharge or release date; and (2) the character of service.  Acceptable documentation must be submitted in order for the preference to be given.
• ** This level of preference applies to all Foreign Service employees on LWOP and CS with re-employment rights back to their agency or bureau.
• For more information (i.e., what is an EFM, USEFM, AEFM, MOH, etc.?) and for additional employment considerations, please visit the following link .

Qualifications:

• All applicants under consideration will be required to pass medical and security certifications.

Benefits and Other Info
Salary: USD50,662 Annually.

Agency Benefits:

• Locally Employed Staff, including Members of Household (MOHs), and Third-Country Nationals (TCNs), working at the U.S. Mission in Abuja, Nigeria may receive a compensation package that may include health, separation, and other benefits.
• For EFMs, benefits should be discussed with the Human Resources Office.
• The pay plan is assigned at the time of the conditional offer letter by the HR Office.

How to Apply
Interested and qualified candidates should:
Click here to apply

Application Deadline 17th January, 2024.

Application Instruction

• To apply for this position click the “APPLY TO THIS VACANCY” button at the top of the page. Click on the “Submit Application” button to complete your application process.  For more information on how to apply visit the Mission internet site.

Required Documents

• To qualify based on education, you MUST submit the requested degree and / or transcripts as verification of educational requirement by the closing date of this announcement.
• Failure to provide requested information, or the information is insufficient to verify eligibility, may result in disqualification for this position.

All Applicants:

• Residency and/or Work Permit
• University Transcript
• Degree (not transcript)

Eligible Family Member Applicants:

• Copy of Sponsor's Orders/Assignment Notification (or equivalent)
• DD-214 - Member Copy 4, Letter from Veterans’ Affairs, or other supporting documentation (if applicable)
• SF-50 (if applicable)

Next Steps:

• Applicants who are invited to take a language or skills test, or who are selected for an interview will be contacted via email. 
• For further information - the complete position description listing all of the duties, responsibilities, required qualifications, etc. may be obtained by contacting the Human Resources Office.
• Thank you for your application and your interest in working at the U.S. Mission in Abuja, Nigeria.

Marketing Statement:

• We encourage you to read and understand the Eight (8) Qualities of Overseas Employees before you apply.

Equal Employment Opportunity (EEO):

• The U.S. Mission provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color, religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation