Contact Centre Agent at ConSol Limited

ConSol Limited (Consol) is the leading provider of Contact Centre Services, Consultancy Services & Enterprise Solutions in Nigeria. We offer a full range of services to drive sales growth, customer services and back office customer management operations. At ConSol we provide services that enhance customer relationships and develop projects that create loyal customers and profitability. Our consultants are experts in the field of customer relationship management and our large independent contact center facility enables us to deliver customized solutions to meet your requirements.

We are recruiting to fill the position below:

Job Title: Contact Centre Agent - (Egbura & Hausa Speking CSR)

Location: Oshodi, Lagos
Employment Type: Contract
Start Date: 5th September, 2022.

Job Description

• Handle customer complaints or enquiries via telephone, emails, chats or text messages.
• Provide customers with needed information and support
• Make outbound calls.
• Receive inbound calls
• Exhibiting competent product Knowledge.
• Promote good listening skills.
• Manage length of calls.
• Utilize computer technology to handle high volume of calls
• Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
• Adherence to call script and call centre policies.
• Ensure that customers/callers are satisfied.
• Gather information from customers.
• Consistently ensure call(outbound/inbound) quality
• Contributes to team effort by accomplishing related results as needed.
• Compile reports.

Requirements

• Candidates should possess an OND, HND or Bachelor's Degree with 0-3 years work experience.
• Only candidates who can speak ENGLISH and EGBURA or HAUSA should apply
• Only applicants living within the following axis will be considered:
  • Oshodi / Ilupeju / Mushin
  • Ilasa / Cele / Isolo / Okota / Ajegunle
  • Gbagada / Bariga / Somolu / Oworoshoki / Anthony
  • Yaba / Onipanu / Palmgroove / Fadeyi
  • Surulere
  • Maryland
  • Ojota / Ogudu / Ketu.

Salary
N60,000 / Month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.

Note: Only shortlisted candidates will be contacted

Application Deadline 26th August, 2022.