Current Job Openings at Standard Chartered Bank Nigeria, April 21st 2016

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global
opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

 
Job Title: Relationship Manager, Business Banking   
Job ID: 511202
Location: Lagos, Nigeria
Regular/Temporary: Permanent
Full/Part Time: Full time
Job Descriptions

• Drive deepening activities with high-value or high potential clients with full range of BC products, continuous analytics support and collaboration with Business Specialists;
• Meet clients when required (ie once a month)
• Acquire and activate new clients referred from ETB clients directly to Business Clients RM/Team
• Maintain integrity of clients’ credit portfolio through monitoring, early action and remediation actions

• Relationship deepening by proactively reaching out to & engaging with high value Business Clients & “Hidden larger Businesses” as per the mandated protocols
• Acquiring from ETB client referrals (MGM)
• On boarding clients on Business working capital (BWC) proposition.
• Supporting the client on any client-initiated needs
• Delivering on transactions, service requests, Mobile/Web training
• Updating CDD/ AML
• Managing Client’s credit situation

• BC Specialist
• KYC/CDD unit
• Credit operations

• Clients of Business Banking Team

• Product broadening
• Understanding of businesses and financials
• Enhanced multi-product BC knowledge
• Market and competition knowledge

• Presentation and soft skills tailored to engaging business owners
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of BC KYC/CDD principles

• Ensure you remain alert to the risk of money laundering and assist in the bank’s efforts in combating it by adhering to the key principles in relation to:-
• Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers

• Revenues, Asset and Liabilities of BC business at country and regional level.
• Image and reputation of department and the Bank.

• Good first Degree or requisite technical skills gained through professional associations and practical experience (3-5 years' experience)
• Good working knowledge of banking products

• Advise Priority Clients approaching Bank with complex individual needs
• Engage Affluent and hidden affluent in advisory conversations with analytics support and collaboration with Wealth Specialists
• Acquire and activate new Affluent/potential Affluent client referred to from ETB clients or directly to Priority Banker/Team.
• Prepare and educate clients to interact via digital platforms

• Have complete knowledge of the clients in terms of the profile & assets
• Create analytics-backed next best conversation
• Needs/Achor Products
• Individual banking products (PL, CASA etc), Wealth Products

• Develop a comprehensive Account Plan for at least 20% of client base
• Meet in person to meet advisory needs (once a month/quarter)
• Connect client with specialists
• Set up products
• Conduct/connect for periodic CDD reviews
• Conduct fulfillment & activate

• Refer most servicing activities to Client Service Officers/Managers
• As needed by clients

• Connect & prepare (remote)
• Connect & start up referred leads (including Business Client owners, CC and CIC C-level executives with more advanced needs)
• Explain proposition & requirements in full

• PL, CASA, Wealth Products
• Meet, deep sell & train (in person)
• Meet, listen and determine further needs
• Set up anchor products & initiate cross-sell
• Conduct/connect for CDD
• Educate and conduct initial set up for online, ATMs, Client Centre
• Conduct fulfillment & activate

• Priority Wealth Specialists
• Client Service Manager, Affluent
• CDD team
• Branch Manager

• Enhanced multi-product Priority knowledge
• Market and competition knowledge

• Presentation and soft skills tailored to engaging Affluent Clients
• Internal stakeholder engagement skills
• Closing deals
• Ability to drive and manage client interaction
• Communication and presentation skills
• Negotiation and objection handling
• Client training on digital solutions

• Discipline and time management to handle a client portfolio
• Ability to solve problems and close issues without handing over
• Strong analytical ability
• Understanding of Priority CDD principles

• Ensure all reasonable steps are taken to verify the identify customers.
• Retain adequate records of identification, account opening and transactions
• Make prompt reports of suspicious transactions (STR) and suspicious activities (SAR) using the right internal channels
• Maintain raised awareness of Anti-Money Laundering prevention by training all staff /attending training sessions, through eLearning or any material updates provided by the Bank.

• Sales force generated (RM personal contacts) - Family of clients in particular
• Affluent senior executives of employers (primarily BC/CC/CIC)
• Affluent senior executives of employers in EB

• Acquiring from individual client referrals
• Actively engaging during the first 3 months
• Supporting the client on any client-initiated needs
• Proactively reaching out to client for advice discussions
• Delivering on transactions, service requests, mobile/online training
• Proactively engaging with the “Hidden Affluent”
• Updating CDD
• Managing Client’s credit situation
• Migrating newly Affluent.

• Priority ETB Clients.

• To be the single focus point for governance and control, and dealing room environment maintenance.

• Perform Dealing Room Administrative activities for Financial Markets
• Assist the business Manager in updating and maintaining key business specific MIS and Database
• Manage the administrative process in the dealing room to ensure smooth running of the business
• Ensure proper functioning of day-to-day controls, periodic monitoring activities and timely resolution of risk issues
• Provide general operational excellence/control, business planning, coordination and project management for the Head of Financial Markets

• Work with Business Manager in ensuring FM is adhering to Local/Group policies and procedures, including performing relevant KCSA/CST checks
• Assist in Annual revenue and cost budget process
• Drive implementation of business plans and associated projects
• Managing the Regional Product Forum. Work with business, control functions and cross border compliance in ensuring products addendums (country Addendum) for Nigeria are reviewed by all stakeholders and approved within set timelines.
• Drive and monitor FM adherence to relevant procedures, group policy and compliance requirement (e.g.: Block leave policy, code of conduct, gift policy etc.)
• Manage, distribute, monitor and file correspondences within FM, including communication and other relevant information dissemination and maintain up-to-date filling system
• Ensure all Delegated Authorities are current, maintained & adhered to and maintain & amend the dealing room policies and procedures manual. Ensure this document is always available for inspection and contains latest guidelines
• Responsible for user administration for local trading system and perform relevant system user ID control. E.g. Reuters Dealing, etc.
• Work with BORM to undertake periodic business monitoring (self-assessment) activities within the business unit and escalate findings and or breaches to Business Unit Head and BORM, when they occur
• Ensure that FM has robust Business Continuity/Disaster recovery plans in place - Act as Departmental Contingency Coordinator (DCC) for FM.
• Coordinate all BCP activities as per Group guidelines and ensure a BCP reporting is completed.
• Ensure BCP site is maintained in full working order by conducting regular tests to ensure all equipment is in good working order.
• Ensure the appropriate physical and system access is granted to the relevant FM staff and responsible for the dealing room visitation policy compliance.

• Candidate should possess relevant qualification