Customer Care Executive (Remote) at VPay Africa

VPay Africa, since its inception, has witnessed a remarkable transformation in the world of commerce, and our journey mirrors this evolution. We understand that the conventional norms in finance and technology needed a fresh perspective. We recognized the challenges faced by merchants dealing with disjointed and outdated financial tools and solutions. This recognition led us to expand into the realm of software development, to solve merchant payment pain points.

We are recruiting to fill the position below:

Job Title: Customer Care Executive

Location: Nigeria (Remote)

Key Responsibilities

• Attend to Customer’s issues & resolve them in timely & efficient manner
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate sales leads
• Coordination with support teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of trouble tickets
• Service & MTTR Improvement Plans

Requirements

• Quick to collaborate and coordinate with team members when necessary
• Graduate in Science preferable, any other discipline may also apply.
• Must have 1 - 2 years of experience in a similar role .
• Strong math and critical reasoning skills
• Customer Relationship Management

Key Attributes:

• Result-oriented with a proactive approach.
• Strong analytical and problem-solving skills.
• High level of integrity and professionalism.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the email