Customer Care Officer at Reliable Steel & Plastic Industry Limited

Reliable Steel & Plastic Industry Limited was incorporated on April 28th, 1998. We have been committed to providing the best quality products to our customers since its inception. Apart from the outstanding service that is provided, consumers are sure to be completely satisfied with the end product. Reliable Plastic promises to use only quality material for your product. Everything is done in-house with the company and therefore is your one-stop shop for product manufacturing.

We are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Anambra

Responsibilities

• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Take the extra mile to engage customers.

Requirements and Skills 

• Proven customer support experience or experience as a Client Service Representative.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Ability to Communicate in Hausa Language is Highly Important .
• Track record of over-achieving quota.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to adapt/respond to different types of characters.

Salary
N50,000 - N100,000 / month.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail