Customer Care Officer at Shania Lounge

Swift Consulting Limited - Our client, Shania Lounge, is a place set out for relaxation, enjoyment and cruise. They serve food and drinks for birthday parties, guys / ladies hangout, dates etc.

They are recruiting to fill the position below:

Job Title: Customer Care Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

• Customer care Officer: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns
• By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders and requests.

Requirements

• High School Diploma, OND, HND, B.Sc in any relevant field of study.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.
• 1-3 Years Experience
• Living at Ikeja will be an advantage.

Salary
N50,000 - N70,000 monthly.

How to Apply
Interested and qualified candidates should send their CV in PDF Format to: [email protected] using the Job Title as the subject of the mail

Application Deadline  30th August, 2021.