Customer Care Representative at Gwamacy Global Links Nigeria Limited

Gwamacy Global Links Nigeria Limited - We are into all kinds of Construction of metal works.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Ketu, Lagos
Employment Type: Full-time

Responsibilities

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
Answer any questions the customer may have about available products and services
Refer advanced cases to management for resolution, providing background information as necessary
Maintain and regularly update financial account information using computer software programs
Anticipate customer needs, following up with previous customers to offer reorders or additional services
Establish new customer accounts, recording account information on written forms or digitally
Listen to customer concerns and complaints with the goal of identifying the causes of the problem
Select appropriate responses to customer issues and work quickly to resolve them

Qualifications

Candidates should possess an OND, HND or Bachelor's Degree with 2-5 years work experience.
Call center or customer service experience preferred
Dedication to customer satisfaction
Basic knowledge of computer software and office systems
Ability to thrive in fast-paced environment, multitasking while keeping focus on the customer
Familiarity with all of the goods and services offered by the company.
Flexibility to work different shifts (including evenings, weekends, or holidays)
Willingness to participate in training before hire and on-the job
Ability to pass a pre-employment background investigation and drug screen for certain positions
Excellent listening skills and an empathetic voice and manner

Salary
N70,000 - N100,000 / Month.

How to Apply
Interested and qualified candidate should forward their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 10th November, 2021.