Customer Care Representative at RPL Logistics

RPL Logistics is a subsidiary of Royal Perfumes Limited dedicated to providing our business partners and customers the best of Logistics and Delivery Services.

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Lekki, Lagos
Employment Type: Full-time

Responsibilities

• Manage large amounts of incoming phone calls
• Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Requirements

• First Degree from a reputable University
• 3 - 5 years work experience.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively.
• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Great orator

Benefits

• Coaching
• Wellness Scheme
• Career Advancement
• Great Place to work
• Welcoming environment.
• Mentoring
• Training
• Pension
• Profit sharing
• HMO

How to Apply
Interested and qualified candidates should send their CV to: [email protected] or [email protected] using the Job Title as the subject of the email

Application Deadline  10th September, 2021.