Customer Care Representative at Shengway Global Merchant Limited

Shengway Global Merchant Ltd. is a retail trading company, operating with the brand name “MINISO”. MINISO is a fast-growing international retail chain brand with over 6000 stores across Europe, Asia, Africa, America and Oceania and has established strategic partnerships with over 100 countries. MINISO focuses on fashionable and relaxed high-quality lifestyle products including electronics, personal care and beauty, home essentials, sports, gifts, toys, stationery, seasonal products, amongst many others, which covers every aspect of life. In addition to the quality and creativity, MINISO values the shopping experience of its customers and dedicates itself to being a fashionable, close-to-life brand that provides customers with a better shopping experience. Shengway Global Merchant Ltd (Miniso Nigeria) has several stores in the country

We are recruiting to fill the position below:

Job Title: Customer Care Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Responsibilities

• Assist customers with placing orders, tracking shipments/delivery, and processing returns.
• Provide product information and recommendations to customers.
• Post company-related activities to the WhatsApp platform.
• Meet and exceed customer satisfaction goals and performance metrics.
• Continuously improve customer care processes and procedures.
• Ensuring that consumers are satisfied with products or services by handling complaints and inquiries.
• Flexible availability including weekends and holidays.
• Collaborate with other departments, to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions.
• Identify and escalate complex issues to supervisors/ line manager.
• Stay up to date with product knowledge and industry trends to provide excellent customer service.

Qualifications 

• Bachelor's Degree or Higher National Diploma.
• Minimum of 2 years of customer service experience in an ecommerce environment.
• Relevant professional qualification or certification.
• Proficiency in ecommerce platforms and customer service software.

Skills:

• Excellent Communication, problem solving and interpersonal skills.
• Strong Knowledge of Microsoft Office Suite.
• Detail-oriented and accurate data entry.
• Experience with CRM and ticketing systems.
• Familiarity with Ecommerce platforms and order workflows.
• Ability to handle high volume customer interactions.
• Strong problem-solving and decision-making abilities.
• Effective time management skills.
• Ability to multitask and prioritize tasks.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email

Application Deadline 15th August, 2025.