Customer Care Service Executives in an ICT Company

Lorache Consulting Firm - Our client in the ICT sector with operations across the nation seeks to employ qualified candidates to fill the position below:

Job Title: Customer Care Service Executive

Locations: Abuja (FCT) and Lagos

Job Description
Shop Operations (Customer Care Service Executive):

• First-line interaction with customers
• Ensure customer queries / requests/ concerns are attended, documented and reported to management
• Follow-up with relevant department should in case there is any delay, escalate at deviations
• Ensure Customer Service attitude is exemplified by actions and initiatives
• Motivate contribution from colleagues to ensure Customer Delight
• Adopt standards for business activities/processes and ensure adherence
• Ensure Daily Operational Reports are prepared and submitted in time
• Share improvisations with management which can be replicated at all locations/ processes
• Essential Attributes: Customer Focused, Result oriented, Zeal for Initiative with Speed, Leadership quality and team Handling capacity, Energetic and Assertive, Customer query resolving skills, Excel Knowledge is a MUST
• Connect with customers and maintain cordial relations in the interest of the business
• Responsible for Stock and Cash Management at the shop
• Responsible for shop maintenance, and allied activities to ensure Service Standards are not compromised
• Ensure efficient operations at shop by coordinating remedies of issues affecting operations

Qualifications

• Graduate / Post Graduate
• Desired Experience 2 to 5 years in a similar profile

Desired Attributes:

• Relevant Industry Experience, Been on the front end handling customers and team.
• Should have Planning and organizing skills proven achiever.
• Should have sharp business acumen.

NB:

• Experience in Customer Service.
• Experience in Cash and Stock management.
• Experience in First line interaction with customers.
• Candidate Integrity is key (Integrity checks to be provided.)

How to Apply
Interested and quailified candidates should send their CV to: [email protected] using Job Title as the subject of the mail

Application Deadline 10th December, 2020.