Customer Experience Analyst at 500Chow

500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.

We are recruiting to fill the position below:

Job Title: Customer Experience Analyst

Location: Lagos
Employment Type: Full Time

About the Role

• As a Customer Experience Analyst in the Hospitality industry, your primary responsibility is to analyze and enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
• You will utilize data and customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction

Job Description

• Regularly monitor and respond to customer reviews and inquiries across various platforms.
• Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
• Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
• Monitor the impact of process improvements and iterate as necessary.
• Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
• Stay informed about industry trends, customer preferences, and competitor activities.
• Use market research to make recommendations for staying ahead in the competitive food industry.
• Generate reports and insights to share with relevant stakeholders.
• Identify pain points in the customer journey and propose process improvements.
• Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.

Requirements

• Proven experience in a customer-focused role, preferably in the hospitality industry.
• Familiarity with customer experience tools and technologies.
• Detail-oriented with a passion for improving customer satisfaction.
• Strong analytical skills with the ability to interpret data and derive actionable insights.
• Excellent communication and interpersonal skills.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the mail