Customer Management Specialist at FrieslandCampina WAMCO Nigeria Plc

FrieslandCampina WAMCO Nigeria PLC is a unique multinational FMCG & B2B company aiming to stay successful in an ever-changing and increasingly complex world. We are unique because our suppliers, the farmers, are also our owners. Since we own the entire supply chain, from grass to glass, we can guarantee the high quality of all our products. As we work in highly competitive markets, we need to be agile while balancing all interdependencies inside and outside our company. Next to a supply-driven business, our portfolio consists of many strong commercial brands all over the world.

We are recruiting to fill the position below:

Job Title: Customer Management Specialist

Job ID: 56732
Location: Enugu

About the Job

• The Key Account Manager is saddled with the responsibility of ensuring development and implementation of customer strategy and business objectives for National and large regional accounts.
• Responsible for category planning in line with brand plans, company policies and practices.

Responsibilities
Sales Management:

• Develop and execute regional sales strategies aligned with business and brand goals.
• Implement trading terms and promotions to drive sales growth and ensure efficient product distribution.
• Monitor and optimize demand generation activities to enhance consumer satisfaction.
• Manage sales planning processes, including joint planning with accounts to achieve high fill rates (>85%).

Account Management:

• Build and sustain strong relationships with trade customers at all organizational levels.
• Develop and manage account structures, ensuring alignment with the company’s business strategies.
• Address account challenges, ensure product availability, and support customer-specific initiatives.

People Management:

• Manage Distributor's Account
• Stakeholder's Management.
• Collaborate with internal commercial functions, such as marketing and supply chain, to ensure seamless execution of strategies.

What We Ask

• First Degree in any discipline (Master’s degree will be an added advantage)
• Good knowledge of interrelationship of key functions and their key initiatives (Sales, Marketing, HR, Supply Chain).
• Drive Sustainable Profitable Growth
• Integrated Customer Relationships and Collaboration
• Establish Winning Sales Strategy
• 5 - 7 years of experience in key account management, preferably in FMCG or Modern Trade.
• Proven success in managing and growing large trade accounts
• Demonstrate ability to lead and or participate in commercial teams
• Good understanding of sales function

What We Offer

• A dynamic, challenging, and innovative work environment.
• We believe in nourishing growth and offer training and personal development.
• Competitive remuneration package.

How to Apply
Interested and qualified candidates should:
Click here to apply