Customer Service / Administrative Officer at Transgeneration Enterprises Limited

Transgeneration Enterprises Limited is a company in to the making of building blocks, a key distributor for Lafarge and Dangote Cement and in to the sales of building materials such as stone dust, sharp sand and granite.

We are recruiting to fill the position below:

Job Title: Customer Service / Administrative Officer

Location: Abule Egba, Lagos
Reports to: Human Resources, GMD & CMO

Job Summary

• The Customer service/Administrative Officer will be responsible for engaging clients, ensuring client satisfaction, ensure clients retention through relationship management, maintenance vendors as well as typing and proofreading various company documents.
• The role will also be responsible for answering customers enquiries about the goods or services the organization provides and handle all customers’ complaints.

Duties / Responsibilities

• Develop an in depth understanding of our products, services and policies to provide accurate information to customers.
• Assist customers in placing orders and tracking shipments
• Stay informed about company policies, procedures and product knowledge updates.
• Contribute ideas and feedback to improve customer service processes and procedures.
• Call/text customers monthly/Festive periods
• Keep records of customer interactions and transaction and give report daily.
• Provide administrative support for HR executive.
• Maintain schedule and coordinate calendar activities.
• Text/Call customers on a regular basis to get their orders, assist in ensuring their request is attended to, their complaints address or escalate as the case may be.
• Welcome visitors/client and Answer telephone calls and provide needed information
• Follow up on customers in order to ensure they get what they want as regards to sales to ensure satisfaction
• Ensure resolution to customers inquiries, grievances, request or escalate as the case may be to the appropriate department with professionalism and empathy
• Follow up on customers that are non-performance in order to ensure continuous patronage
• Follow up on customers after customer engagement and report feedback
• Collaborate with team members to ensure consistent and exceptional customer service.

Role Qualifications / Skill

• Minimum academic qualification of a B.Sc or HND
• 1- 2 years’ Experience in similar role.
• Proficiency in all Microsoft Office applications.
• Display good phone etiquette and a thorough understanding of office management procedures.
• Working knowledge of business management.
• Good organizational and communication skills.
• Good customer service skills.

Salary
N80,000 Gross Monthly.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.