Customer Service Executive at Outcess Solutions Nigeria Limited

Outcess is an integrated customer engagement and business process outsourcing company. We deliver innovative digital solutions that empower and optimize the performance of people, teams and organizations.

We are recruiting to fill the position below:

Job Title: Customer Service Executive
Location: Opebi-Ikeja, Lagos
Employment Type: Part-time

Job Description

• Stands as an interface between the customers and the client
• Ensure existing and new customers are excited about our products & services, with focus on flawless customer services deliveries and continuous improvements.
• Escalating and resolving areas of concern as raised by clients
• Carrying out periodic customer satisfaction surveys and reviews
• Monitoring company performance against service level agreements and flagging potential issues.
• Attending meetings with customers to build relationships with existing accounts and prospects
• Cross sell and upsell the Company services.
• Follow up to ensure that appropriate actions were taken on customers requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Assist in the development and implementation of long-term sales strategy and goals targeted on growing existing profitable customers and acquiring new customers, markets and market segments.
• Equip sales team with all necessary information/data to response timely to customer requests and new prospects.
• Ensure high quality customer service among the team (processing etc.)
• Working closely with Business Solutions Marketing Manager and Account Managers

Qualification / Experience

• Minimum 1st Degree (B.Sc. / HND)
• Minimum of 2 years with valid experience in a call center/ BPO or I.T solutions company
• Must have completed NYSC
• Should be self driven, strong people relationship skill, accountability and responsibility
• A clear and pleasant speaking voice and fluency in English is also desired

Skills:

• Proficiency in MS packages
• Excellent Communication skills
• Self-motivated and goal-oriented, desire to deliver results
• Ability to create and deliver presentations
• Fast learner and quick thinker
• Ability to think quickly, to make a recommendation or solution to the customer's problem
• Attention to details, adherence to timelines and should have integrity
• Ability to work independently with minimum supervision
• Ability to maintain confidentiality of data

How to Apply
Interested and qualified candidates should send their Applications to: [email protected] using the Position as subject of the email

Application Deadline  19th March, 2021.