Jobs

Customer Service Executive Job at Carparts Nigeria Automobile Limited

Carparts Nigeria Automobile Limited is one of the leading online car and truck parts and accessories stores in continental Africa. We have a complete selection of high-quality parts for a wide range of new and used vehicle makes and models - offered at the lowest prices. There are millions of inventoried parts in the CarPartNigeria.com database, and the search is quick and simple. We are recruiting to fill the position below: Job Title: Customer Service Executive Location: Lagos Details

We are look for customer service executive

Responsibilities

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Ability to multi task
Manage large amounts of incoming calls
Converting prospets to customers
Follow up on old customers
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets

Requirements

Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Must reside within yaba and it environs
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively.
Minimum of an OND/HND/B.Sc
At least 2 years proven customer support experience or experience as a client service representative
Track record of over-achieving quota
Excellent knowledge of MS Office (especially Excel and Word)