Customer Service Manager at Bluetti Energy Nigeria Limited

Bluetti is a global leader in clean energy technology, dedicated to delivering reliable and innovative solar power solutions to homes, businesses, and off-grid communities. With operations in over 110 countries and a growing presence in Nigeria, we specialize in portable power stations, solar generators, and modular energy storage systems that are reshaping how people access and use electricity.

At Bluetti, we believe in a future powered by sustainable energy. Our products are built using advanced LiFePO₄ battery technology, offering long-lasting performance, safety, and flexibility. We are committed to empowering underserved regions through clean, accessible power, supported by initiatives like Lighting An African Family (LAAF).

We are recruiting to fill the position below:

Job Title: Customer Service Manager

Location: Lagos

Job Description

• We are seeking an experienced and proactive Customer Service Manager to lead our customer service operations and drive satisfaction and loyalty.
• The ideal candidate will bring leadership, strategy, and innovation to ensure every customer touch point reflects our values and commitment to excellence.

Key Responsibilities

• Develop and implement effective customer service strategies and processes that enhance customer satisfaction and retention.
• Monitor and analyze customer feedback, behavior, and trends to proactively improve service delivery.
• Set and manage customer service KPIs, dashboards, and performance reports to guide decision-making.
• Champion a customer-first culture across all touch points.
• Lead, manage, and inspire a team of customer service professionals, ensuring high performance through coaching, feedback, and mentoring.
• Collaborate cross-functionally with sales, technical, and cross functional teams to resolve customer issues and complaints efficiently.

Requirements

• Minimum of 5 years of post-qualification experience in customer service within renewable energy company, preferably in solar energy sector.
• Strong knowledge of customer service practices, CRM tools, PAYGO systems, and emerging service technologies.
• Exceptional communication, interpersonal, and problem-solving skills.
• Ability to work under pressure and manage competing priorities.
• Fluency in Igbo or Hausa language is an added advantage.
• Proven ability to leadhigh-performing customer service teams.

What We Offer

• Competitive salary and benefits package.
• Opportunity to work in a fast-growing renewable energy company.
• Supportive and inclusive team culture.
• Clear career growth and development path.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.