Customer Service Representative at Demyhealth Clinic and Genomic Medicine (DCGM)

Demyhealth Clinic and Genomic Medicine (DCGM) is the pioneering Genomic medicine services in Nigeria in partnership with a UK based ISO certified bioscience laboratory in delivering over 5000 tests in Nigeria, including test not currently offered by any lab in Nigeria. We specialize in Invitro-diagnostics, in addition we also service Life science industries such as Pharmaceutical, Veterinary, food & beverage industries via our subsidiary company GTL.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Abuja and Onitsha, Anambra
Employment Type: Full Time

Duties
Administrative Duties:

• Act as the front-line customer service support for incoming and outgoing calls from customers, clients, potential clients, and doctors/centers for lab results.
• Provide other registration/clerical and billing support as required.
• Ensure proper housekeeping.
• Perform all duties and responsibilities with understanding and respect for the patient’s rights and strict confidentiality.
• Participate / support all company's marketing and branding campaigns.
• Coordinate courier services and maintain professional and courteous behavior to ensure customer satisfaction.
• Perform other related duties as required.

Education, Qualifications & Experience

• B.Sc. / HND in Biological Sciences
• Previous Experience 2 – 4 years post-graduation experience

Knowledge, Skills, and Abilities:

• Excellent communication and interpersonal skills.
• Excellent computer skills
• Excellent organizational skills to manage multiple tasks promptly.
• Proficient use of clinical laboratory information systems.

Salary
N100,000 - N150,000 / month.

How to Apply
Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the email

Application Deadline 31st January, 2025.