Customer Service Representative at GUO Logistics Limited

GUO Logistics Limited - Formally known as Guber Express Courier Services, Now GUO Logistics (GUOL)—a subsidiary of our parent company, GUO Transport Co.—is a logistics company with a strong heritage. With over ten years’ experience in the industry, we have transformed the way logistics is accessed by our clients across Nigeria and beyond. Seamlessly adapting technology into our operations, we pride ourselves in being at the forefront delivering innovative value to customers.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Locations: Utako, Abuja (FCT) and Lagos Island, Lagos
Employment Type: Contract

Job Description / Responsibilities

• Greet and assist walk-in customers in a friendly and professional manner.
• Provide information about our logistics services, pricing, and delivery options.
• Answer customer inquiries about parcel registration, collection, and general logistics processes.
• Handle cash transactions accurately, securely issuing receipts, and maintaining an organized cash register.
• Adhere to company policies and procedures related to financial transactions.
• Collaborate with Central Processing Station (CPS) and Resolutions teams to ensure timely and accurate parcel deliveries.
• Assist in managing station logistics, including organizing parcels for dispatch and tripping.
• Stay informed about updates in logistics processes and share relevant information with the team.
• Provide exceptional service to our walk-in customers, The responsibilities revolve around efficiently registering and collecting parcels, addressing customer inquiries, and ensuring a seamless customer experience at our station.
• Efficiently register parcels into the system ensuring accuracy in customer details, parcel specifications, and delivery instructions.
• Verify customer identification and collect necessary information for the registration process.
• facilitate the smooth and secure collection of parcels by verifying customers' details and providing the correct parcels.
• Ensure adherence to parcel release protocols and document any deviations.
• Address and resolve customer concerns issues or complaints promptly and professionally.
• Collaborate with the other unit to resolve issues and provide feedback to improve service quality.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification with 1 - 3 years work experience.
• Excellent Communication skills.
• Self-control.
• Good emailing etiquette.
• Ability to work with a team.
• Customer orientation and ability to adapt/respond to different types of characters.
• Ability to multi-task, prioritize, and manage time effectively.
• Attention to details.
• Empathy.
• Computer skills.

Work schedule for this job role is as stated below:

• Utako Office:
  • 5:30am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
• Lagos Island Office:
  • 7:30am-1:30pm (morning shift)
  • 1:00pm-8:00pm (Afternoon shift)
• Mondays to Sundays with one day off every week.

Salary
N90,000 monthly.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note: Candidates must be resident at Utako, Abuja (FCT) and Lagos Island, Lagos and its environs respectively.

Application Deadline 18th March, 2025.