Customer Service Representative Job in Lagos at Capricorn Digital Limited
Capricorn Digital Limited is a digital solutions and distribution
company that supports the growth of agents, merchants, entrepreneurs
and/or small and medium sized businesses through the efficient and
effective distribution of digital products and services utilising its
extensive distribution network
across Nigeria.
We are recruiting to fill the position below:
Job Title: Customer Service Representative
Location: Lagos
Brief Description
- Interact with customers to provide and process information in
response to inquiries, concerns and requests about products and
services.
Tasks
- Deal directly with customers either by telephone, electronically or face to face
- Respond promptly to customer inquiries
- Handle and resolve customer complaints
- Obtain and evaluate all relevant information to handle product and service inquiries
- Perform customer verification
- Prepare and distribute customer activity reports
- Maintain customer databases
- Communicate and coordinate with internal departments
- Follow up on customer interactions
- Provide feedback on the efficiency of the customer service process
- Process orders, forms, applications and requests
- Direct requests and unresolved issues to the designated resource
- Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Record details of actions taken
Education and Experience
- OND/HND/B.Sc. holders
- Ability to type
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- 0-2 years customer service experience
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
How to Apply
Interested and qualified candidates should send their CV's to:
[email protected] with the position title as the subject.
Application Deadline 2nd September, 2015.