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Customer Service Representative recruitment at Fenix International

Aug 6, 2019, 11:18 PM
Fenix International is a next-generation energy company.  Our mission is to transform our customers’ quality of life through disruptive innovation in energy and financial services. Our flagship product, ReadyPay Solar, is an expandable, lease-to-own solar home system financed through affordable instalments starting under $0.17 per day. We use real-time transaction data to create a unique credit score to finance power upgrades and other life-changing loans and open up a wider world of energy and financing for our customers. We are recruiting to fill the position below:     Job Title: Customer Service Representative (Igbo Speaker) Location: Victoria Island, Lagos Job Type: Full-time Team: Customer Experience Min. Experience: Entry Level Job Overview
  • Fenix is looking for dynamic, highly motivated and disciplined Customer Service Representatives with a passion for entrepreneurship, renewable energy, and financial inclusion to join our team.
  • A successful Customer Service Representative must be a fluent Igbo speaker, critical thinker, attentive to details and an excellent communicator. This position requires individuals to have a strong passion for listening and providing solutions to people.
Key Responsibilities
  • Ensure an excellent experience to all customers, with each interaction
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Vet and open customer accounts by recording account information.
  • Build sustainable relationships of trust through open and interactive communication
  • Go the extra mile to engage customers
  • Work with customer service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Read from scripts
  • Resolve customer complaints via phone, email, mail or social media
  • Identify and communicate areas for continual improvement of service levels for the call Center; recommending process improvements
  • Maintain customer records by updating account information of complaints, issues, resolutions, praises, e.t.c.
  • Follow-up with customers who have delayed payments
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
Required Skills & Experience
  • An OND/HND/Bachelors degree from a recognized institution
  • Excellent Written and Verbal Communication Skills
  • Microsoft Excel skills
  • Ability to interact with peers and mid level leaders internally
  • Fresh graduate
Desired Skills & Experience
  • Ability to work both in teams and independently
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
Compensation
  • Competitive salary & benefits commensurate with education and experience.
    How to Apply Interested and qualified candidates should: Click here to apply   In your cover letter, please be sure to highlight the following:
  • Why you are interested in Fenix International, and
  • What excites you about this particular role
  Application Deadline  13th August, 2019.

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Power / Steel / Energy 
OND / HND / BSC Holders Customer Service Victoria Island Lagos State Fenix International