Customer Support Agent at Leatherback

Leatherback is a global digital cross-border payments service provider positioned to transform how treasury solutions are delivered to businesses and individuals in frontier countries. We provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world.

We are recruiting to fill the position below:


Job Title: Customer Support Agent

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Client Engagement

Job Description

  • Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
  • Escalate complex cases to higher tiers of support as needed.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.
  • Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.


  • Minimum educational requirement: HND holder or BSc holder
  • Previous experience in customer support or related fields is preferred.
  • Strong communication and interpersonal skills are essential.
  • Proficiency in using support tools and CRM software is an advantage.


How to Apply
Interested and qualified candidates should:
Click here to apply