Jobs

Field Office Coordinator at Norwegian Refugee Council

The Norwegian Refugee Council (NRC) is a non-governmental, humanitarian organization with 60 years of experience in helping to create a safer and more dignified life for refugees and internally displaced people. NRC advocates for the rights of displaced populations and offers assistance within the shelter, emergency food security, and water, sanitation and hygiene sectors.

We are recruiting to fill the position below:

Job Title: Field Office Coordinator

Job Identification: 2561
Location: Biu, Borno
Job Schedule: Full time
Job Category: Coordination
Reports to: Area Manager (South)
Supervision of: Field Support and Program Officers
Travel: TBD %
Project number: NGFP0000
Duration and type of contract: 6-months (till 31st December 2021 renewable)

Role and Responsibilities

The purpose of the Field Office Coordinator is to support the Area Manager by ensuring high quality and cost effective programme / project implementation within the designated geographical area. The following is a brief description of the role:

Generic responsibilities (max 10):
These responsibilities shall be the same for all positions with the same title. The responsibilities shall be short and essential. Details belong in the Work and Development plan.

Coordinate activities at Field Office and Manage Field Office Program and Support Staff
Manage and coordinate activities HR & Admin, finance, logistics and security tasks of the field office
Ensure adherence to NRC policies, handbooks, procedures and SOPs/guidelines
Provide support to project implementation at field office level
Coordinate representation meetings with the UN, partners and authorities
Promote the rights of IDPs/returnees in line with the advocacy strategy
Ensure adherence to Security and Risk Management policy and procedures
Coordinate and assist with budgets and costs for the field office’s shared costs and support functions
Provide support in the training and development of staff

Specific Responsibilities
These responsibilities shall be adapted to the particularities of the job location and context, phase of operation, strategic focus and type of programme intervention. This section shall be revised whenever a new employee is hired or the context changes significantly.

Line management for project and support functions in the filed location
Support implementation of projects (including coordinating input for donor proposals and reports) in the field, in compliance with contractual commitments (i.e. quality, synergies, timeliness, use of resources).
Ensure optimal use of resources within the allocated project budgets
Support Field Support Officers/Assistants in planning and monitoring support functions and coordination of programme activities
Support Field Officers with coordination of activities with other agencies and stakeholders
Support Area Manager with planning and budgeting for the Sub Office
Represent NRC and networking at field office level
Establish support functions at Biu Field Office in line with NRC standards and in cooperation with Field Officers

Critical Interfaces:
By interfaces, NRC means processes and projects that are interlinked with other departments / units or persons. Relevant interfaces for this position are:

Support function: HR, Finance, Logistics managers at country and area level
Programme function: PMs, Officers
Security: Security Officer at Area Level, Security adviser at country level
Programmatic operations support: CC project managers, CC Coordinators, CCS

Scale and Scope of Position:

Staff: Management of programme and support officers
Stakeholders: UN agencies, INGOs, local NGOs, civil society, governmental bodies at field level
Budgets: TBD - costs as pr Sub Office assigned
Information: Agresso, Intranet, Office 365, workplace NRC Terms of Employment, NRC Code of Conduct,
Legal or compliance: NRC Terms of Employment and Policies, NRC security Standard Operating Procedures

Competencies
Competencies are important in order for the employee and the organisation to deliver desired results. They are relevant for all staff and are divided into the following two categories:

Professional Competencies:

These are skills, knowledge and experience that are important for effective performance.

Generic Professional Competencies:

Minimum Bachelor’s degree and Experience from working in support functions in a humanitarian / recovery context
Previous experience from working in complex and volatile contexts
Documented results related to the position’s responsibilities
Fluency in English, both written and verbal. Fluency in Kanuri and Hausa (verbal)

Context / Specific Skills, Knowledge and Experience:

Computer skills (Microsoft Windows and Office applications)
Knowledge of the local language (Hausa and Kanuri is an added advantage)
Experience with start-up and new office settings
Knowledge and familiarity with north-east Nigeria and culture

Behavioral Competencies (max 6):
These are personal qualities that influence how successful people are in their job. NRC’s Competency Framework states 12 behavioural competencies, and the following are essential for this position:

Managing resources to optimize results
Empowering and building trust
Communicating with impact and respect
Handling insecure environment
Planning and delivering results
Ability to work under pressure and meet deadlines

Performance Management:
The employee will be accountable for the responsibilities and the competencies, in accordance with the NRC Performance Management Manual. The following documents will be used for performance reviews: