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Front Desk / Guest Service Agent at 234 Hospitality


234 Hospitality - Our client, a 9 Keys Boutique Hotel in Sangotedo, is recruiting to fill the position below:

 

Job Title: Front Desk / Guest Service Agent

Location: Ajah, Lagos

Details

  • Our client is looking to fill the position of Front Desk / Guest Service Agent.
  • The ideal candidate will have experience in guest service relations, customer service and must be well spoken.

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Inform customers about payment methods
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Maintain updated records of bookings and payments.

Skills & Education

  • Minimum OND, HND or NCE qualification
  • Customer service
  • MS package.
  • Interpersonal communication
  • Proiblem solving skills

Experience:

  • Minimum of 2 years experience
  • Must be available to start immediately.

Remuneration
N45,000 Salary Monthly.

 

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail

Application Deadline  11th December, 2022.


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