Front Desk / Receptionist at Workforce Group

Workforce Group - Our client, a reputable group of companies with interest in Hospitality & otherBusiness areas located in Nigeria, is recruiting suitable candidates with enterprenurial spirit, and a can-do-attitude to fill the position below:

Job Title: Front Desk / Receptionist

Location: Abuja (FCT)
Employment Type: Full-time

Job Overview

• The Receptionist will help create a pleasant and memorable stay for our guests by engaging the guest at every opportunity in an efficient and courteous manner.

Duties & Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and forward to the Food and Beverages supervisor personalized services for VIP customers event attendees, like wedding guests etc.
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments while liaising with the accounts department.
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner

Key Performance Areas

• Management of all Reservations
• Database Management
• Complaints Resolution
• Records Keeping
• Financial Reporting
• Upselling & Cross selling of Services
• Compliance and Regulations

Requirements

• Candidates should possess a minimum of B.Sc Degree or HND in hospitality management or related field.
• 5 years professional experience in a hotel /hospitality industry and preferably 30 years and above.

Skills & Competencies:

• Hand-on experience as a Hotel Front Desk Officer
• Experience with hotel reservations software, like Hotel Nan or Room master is an added advantage.
• Excellent communication and organizational skills.
• Very high level of patience and tolerance
• Excellent written and spoken English.
• Understanding of how travel-planning websites operate, like Booking and Expedia etc.
• Customer service attitude.

Success Criteria:

• Quality & timely delivery on task
• Demonstration of organizational competencies and values
• Alignment with Brand Objectives
• Presents/implements reasonable ideas to improve efficiency and support the business strategy.
• Overall commitment to supporting the company’s vision
• Adaptation to Trends: ability to stay current with industry trends and incorporate relevant innovations into the creative process.

Working hours:

• On shift basis, with options for off days. However, this will be communicated to the successful candidate before resumption.

How to Apply
Interested and qualified candidates should submit their CV to: [email protected] using the Job Title and Location as the subject of the mail

Application Deadline  14th February, 2024.