Front Desk Receptionist Job in Lagos at Electronic Revenue Collection Administration System

ERCAS primarily started off as an Electronic Billing Presentment and Payment System solution of Klug & Heimer Consult. ERCAS became a company of its own after its parent company bundled all
its developed Payment Solutions into the ERCAS brand. All payment solutions that are currently under ERCAS have been as a result of intensive market research and product development to best suit customer and business demands.
ERCAS is an aggregator and concentrator to NIBSS (Nigeria Inter Bank Settlement System), a Shared-Service infrastructure for facilitating payments finalities, streamlining Inter-bank payments and settlement mechanisms, to drive and promote Electronic Payments across the Nigerian Financial Industry.

Job Title:  Front Desk Receptionist

• Carrying out the day-to-day duties of front desk reception.
• Answering telephone calls in a timely and efficient manner, transferring calls as necessary, dealing with general enquiries, and/or referring clients to the appropriate unit.
• Maintaining accurate records on properties, clients, and landlords. Any and all paperwork, documentation, contact details, reports or lists generated will remain the property of ERCAS Solutions.
• Carrying out any duties that may arise, or as directed, which are in line with ERCAS Solutions policies and procedures.
• Maintain a common filing system and files all ERCAS documents.
• Provide a meet and greet function for ERCAS Solutions’ walk-in clients and successfully communicating company information and providing advice.
• Ensuring, as far as possible, that complaints and concerns that you may receive are attended to speedily and satisfactorily. Informing the Manager-Operations on any significant issue(s).

• 2+ years’ experience working in a similar role preferably with a medium or large sized company.
• Excellent troubleshooting and problem solving skills.
• Strong organizational skills and attention to detail, with a demonstrated ability to set up an advanced filing system.
• Demonstrated ability to provide office support functions to ensure efficiency.
• Degree in Secretarial Studies, Business Administration or equivalent.
• Proficiency in Microsoft Office Suite.
• Customer focused with strong interpersonal and communication skills necessary.