Head, Customer Relationship Management in a Reputable Commercial Bank

Job Village Nigeria - Our client, a reputable Commercial Bank in Lagos, is recruiting to fill the position below:

Job Title: Head, Customer Relationship Management

Location: Marina, Lagos
Employment Type: Full-time

Responsibilities

Lead the team in the formulation of CRM strategies and programs and ensure that they stay aligned with the business’s overall objectives.
Lead the entire CRM Team in project deployment, user support, system support, user administration and training.
Champion Bank-wide CRM adoption efforts, in partnership with other SBU leadership, through collaboration on developed strategic initiatives.
Render, timely, periodic Executive Management reports, highlight insights and make recommendations of actions to improve outcomes
Coordinate collaborative CRM activities with other teams and departments in the Bank.
Lead change management efforts as frequently as system enhancements are deployed.
Identify continuous improvement opportunities for the Bank to ensure it maximizes the abilities of the CRM solution
Serve as the liaison between the business and technical teams in executing the bank’s CRM strategy. Design, implement, and support sales solutions for the automation of sales processes in the bank.

Requirements