Jobs

Head of Operations at Rigo Microfinance Bank Limited

Rigo Microfinance Bank Limited - We deliver unequaled financial services through well trained and friendly workforce; helping individuals meet their financial goals and supporting micro, small and medium enterprises to grow.

We are recruiting to fill the position below:

Job Title: Head of Operations

Location: Lagos

Responsibilities

Establish and review key operational risk indicators/key control standards and formulate action plans to minimize the Bank’s exposure to fraud and losses.
Manage the Bank’s operational risk exposure by supporting the Business to identify areas of operational risk exposure and by developing and implementing corrective action.
Design, develop and keep updated the Banks’ Operations Manual and ensure compliance to all operational guidelines, processes and procedures.
Responsible for re-engineering business processes to improve customer service, cost effectiveness and controls.
Card Operations - Account Services, Chargeback & Fraud & Reconciliation of the Bank’s debit card activities
Treasury Operations - Money Market and Derivative Products, FI Transaction activity and 3rd Party Funds / Investment processing
Credit Operations – Loan sanction fulfillment, & administration distribution (Retail, Business, Commercial and Corporate and Institutional segments)
whilst ensuring the identification and management of underlying operational risks.
Special Product management. All specially designed product to address transfers of fund, Deposit and risk asset.
Ensure compliance with Regulatory requirements relating to Banking Operations.
Ensure that effective documentation is in place, in the form of user guides and implement operational improvements to reduce operational costs, tighten controls to improve service quality and customer service.
Manage the Banking Operations Department (staff and budget).
Central Operations - Account Services, Clearings, Payments, Cash Management and Reconciliation
Any other activity as may be assigned by the MD/CEO.

Job Requirements
Technical Skills:

Detailed knowledge of Banking procedures and policy principles at all levels.
Ability to translate local regulatory requirements into thorough knowledge of Operational routine in Banks.
Thorough knowledge of Cash Management, Account Services, Clearing and Payment functions.
Extensive knowledge of Treasury Operations and Electronic Banking.
Understanding and application of Best Practice in all areas of Operational Banking with ability to drive efficiency and effectiveness
Strong planning, organizational and time management abilities.
Strong Leadership, team management, developing and mentoring.
Metrics driven mindset.
High level influencing and interpersonal skills.
Relationship building, negotiation, problem solving and trouble shooting.
Ability to multitask, cross knowledge of entire banking activities to work outside your comfort.
Ability to proactively identify roles requiring attention.
Analytical and practical understanding of workflow, capacity planning / optimization and process implementation.
Ability to recognize problems and apply Risk Management techniques to address them.
Ability to plan & prepare the strategy and annual budget requirements for the operational environment.