Head, Personal Banking at Sterling Bank Plc

Sterling Bank Plc "Your one-customer bank" is a full service national commercial bank in Nigeria. In over 50 years of operations, Sterling Bank (formerly NAL Bank) has evolved from the nation’s pre-eminent investment banking institution to a fully-fledged commercial bank; and completed a merger with 4 other banks - Indo-Nigeria Merchant Bank, Magnum Trust Bank, NBM Bank and Trust Bank of Africa - as part of the 2006 consolidation of the Nigerian banking industry.

We are recruiting to fill the position below:



Job Title: Head, Personal Banking (Assistant Manager - Deputy Manager)

Location: Lagos
Job Type: Full-time
Specialization(s): Banking / Finance / Insurance

 Job Summary

  • To develop specific products/initiatives tailored to all individual segments in the Retail space that compete favorably in the marketplace whilst acquiring partnerships that will drive liability and scale up risk asset portfolio; and ensure minimal NPL is maintained and customer satisfaction is optimized.


  • Research on ways/trends to enhance existing liability products. Propose new initiatives/offers that will enhance risk asset and liability generation.
  • Identify and select customers for strategic partnerships; come up with new initiatives/propositions to enhance our products and offerings.
  • Mitigate income loss through proper balance sheet review.
  • Define performance goals for team members and monitor/evaluate achievement of such goals.
  • Monitor performance of Specta loans.
  • Provide business advisory services to customers.
  • Engage branches to gain insights into business performance.
  • Provide reports on performance of Specta products for MPR.
  • Design various campaign strategies to proactively engage customers in order to contribute to the revenue drive of the bank.
  • Drive reactivation of accounts through digital means and customer engagement.
  • Ensure that all relevant policies and procedures are followed according to established guidelines, implement recommended improvements, and recommend changes when necessary.
  • Onboard new communities on Specta Basic and merchants on PaywithSpecta.
  • Manage relationships directly or indirectly through existing Relationship Managers (RMs); engage RMs and external customers on delinquent loans to reduce the Retail NPL.
  • Conduct periodic market competitive analysis
  • Ensure all issues/requests sent to the team on CRM are resolved within SLA.

Person Specification/Job Profile

  • Highly numerate, comfortable analyzing complex financial data.
  • Lead the planning, implementation, delivery, and continuous improvement of digital/tech solutions for the organization
  • Good Leadership/Managerial Skill
  • Expert in Critical, design thinking principles and methods
  • Expert in analytical and business management skills
  • Very good in Product Strategy, Development and Management
  • Digital Customer Acquisition and Management
  • Customer Industry Awareness
  • Customer Lifecycle Management and Strategic Planning
  • Very sound in Market Research and Business Intelligence
  • Sales & Marketing and Brand Management
  • Capable of executing initiatives in line with the strategic direction.
  • Has a proven track record of successfully line managing and developing a team.
  • Expert in selling complex, often customized products and services to significant customers.
  • Manage a sales department to achieve sales targets over a significant area.
  • Demonstrated track record of planning, managing and delivery of complex cross functional projects from conceptualization to launch

Job Experience

  • At least 6-8 years of cognate experience in the banking industry

Required Competencies
Functional/Technical Competencies:

  • Product Knowledge
  • Customer Relationship Management
  • Anti-money Laundering
  • Service Level Management
  • Documents/ Records Management
  • Digitization
  • IT appreciation
  • Understanding of Extant Guidelines & Regulations
  • Complaint Management
  • Customer Identification
  • Business Acumen
  • Marketing & Sales

General Competencies:

  • Quality Assurance
  • Reporting
  • Communication Skills

Behavioural Competencies:

  • Interpersonal Relations
  • Initiative
  • Decision Quality & Problem Solving
  • Time & Self-Management

Organizational Competencies:

  • Attention to Detail (Excellence)
  • Continuous Learning
  • Drive for Results (Efficiency)
  • Customer focus



How to Apply
Interested and qualified candidates should:
Click here to apply


Application Deadline  8th October, 2021.

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