Information Technology Application Assistant at The International Institute of Tropical Agriculture (IITA)

The International Institute of Tropical Agriculture (IITA) is a not-for-profit institution that generates agricultural innovations to meet Africa’s most pressing challenges of hunger, malnutrition, poverty, and natural resource degradation. Working with various partners across sub-Saharan Africa, we improve livelihoods, enhance food and nutrition security, increase employment, and preserve natural resource integrity. IITA is a member of CGIAR, a global agriculture research partnership for a food secure future.

We are recruiting to fill the position of:

Job Title: Information Technology Application Assistant

Reference No.: IITA-HR-NRS2021-005
Location: Ibadan, oyo
Recruitment Type: National (3-year renewable contract)
Contract: 3 year renewable contract

Duties

• Deploy applications to end-users such Enterprise Resource Packages (ERP) including related add-ons;
• Adopt Information Technology Infrastructure Library (ITIL) best practice in handling incidents or requests to the ServiceDesk via telephone, email, or end-user portal (Sysaid)
• Perform small-scale custom application programming/improvement/bug fixing, using e.g., C#, sql server, bootstrap, JavaScript and similar technologies/languages and occasionally revise database replication and design;
• Troubleshoot both technical and operational related issues from end-users
• Assist users on functional matters related to the applications, notably ERPs related to travel management, vehicle request and annual employee appraisal system;
• Provide functional/configuration related support on SharePoint related solutions;
• Perform general system software maintenance and upgrade;
• Test fixes to ensure incident has been adequately resolved and thereafter develop knowledge base articles for end users;
• Perform any other duties as may be assigned by the supervisor.

Qualifications

• B.Sc / HND in computer science or similar or related field with a minimum of three (3) years’ experience performing similar or related in a well-structured organization.
• Experience on ERP’s will be an added advantage.

Competencies:
The ideal candidate must have:

• Good knowledge of most common programming languages with good customer support orientation.

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

How to Apply
Interested and qualified candidates should complete the online application below, attaching detailed Cover Letter and Curriculum Vitae saved with their names in Microsoft word. The application must include the names and e-mail addresses of three professional referees which must include the applicant’s current or previous direct Supervisor, a professional colleague and evidence of current remuneration package.

Click here to apply

Click here for more Information (PDF)

Note: IITA is an equal opportunity employer and is committed to building a diverse workforce, particularly welcoming applications from women. While all applications will be acknowledged, please note that only shortlisted candidates will be contacted

Application Deadline  20th February, 2021.