Jobs

Information Technology Officer at FHI 360

Dec 9, 2021, 2:17 AM
ICT & Telecommunications
FHI 360

FHI 360 is a nonprofit human development organization dedicated to improving lives in lasting ways by advancing integrated, locally driven solutions. Our staff includes experts in health, education, nutrition, environment, economic development, civil society, gender, youth, research and technology - creating a unique mix of capabilities to address today's interrelated development challenges. FHI 360 serves more than 70 countries and all U.S. states and territories.

We are recruiting to fill the position below:

Job Title: Information Technology Officer

Requisition ID: 2021202346
Location: Abuja, Nigeria
Job Type: Full-time

Job Summary

Provides support to end-users, internal users, or partners. Serves as the liaison between the IS department and the end-user on issues related to desktop computers, laptops, printers, network connectivity and remote access. Also, provides first-line support to end-users for PC, server or mainframe applications, and hardware. Simulates or recreates a process to resolve operating difficulties and may interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
Prepares PCs for deployment and provides education and/or training to end-user.
Handles basic support of hardware, applications and operating systems, technical consultation and networking.

Accountabilities

Provides first-line support to end-users for PC, server or mainframe applications, and hardware through troubleshooting.
Simulates or recreates processes to resolve operating difficulties and recommends system modifications to improve performance.
Interacts with networking services, software systems, and applications as appropriate for problem resolution.
Prepares PCs for deployment and provide education and/or training.
Assists in supporting and training company users about online communication services and client hardware and software operating environments.
Establishes a positive relationship by demonstrating a sense of urgency in interactions with clients.
Organizes and follows complex and/or detailed technical procedures.
Performs hardware diagnostics for company computers and maintains partnerships with manufacturers and vendors.
Proactively promotes positive customer relationships and mentors others to ensure customer satisfaction.
Creates ad hoc workgroups to analyze problems, develop solutions, and communicate solutions effectively.
May lead projects that require directing the work of others and with some latitude on actions or decisions.
May manage timelines and resources, and may lead implementation efforts to completion.
Serves as a productive project team member by completing assigned tasks.
Performs software installations on company computers and configures applications as specified.
Responds to help desk hotline and maintains accurate information within the IS tracking system.
Assists in the evaluation of business problems, evaluates and recommends vendor packages, and implements required software.
Performs other duties as assigned.
This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties.

Applied Knowledge & Skills:

May lead projects that require directing the work of others and with some latitude on actions or decisions.
May manage timelines and resources, and may lead implementation efforts to completion.
Uses persuasion and negotiation to build cooperation and consensus towards decisions.
Translates advanced technical issues into understandable terms for non-technical users
Exhibits in-depth knowledge of organization and relationships (formal and informal).
Interprets and communicates information, ideas and instruction.

Problem Solving & Impact:

Works on assignments that are typical for an administrative office setting.
Has ability to recognize and suggest improvement for situations that deviate from accepted practice; seeks managerial advice prior to acting.
Errors may seriously impact other team members or departmental function and ability to meet deadlines.

Supervision Given / Received:

Work is supervised and specific instructions are given for new activities or special assignments.
Works independently and performs job with minimal supervision.
May offer ideas and suggestions for improving efficiency, but does not change procedures without supervisor’s approval.
Provides guidance and mentors lower-level personnel.
Acts as a team lead and may supervise others.

Education

Bachelor's Degree or it's International Equivalent in Computer Engineering, Computer Science, Information Technologies or related field.

Experience:

Typically requires 5+ years of experience providing end-user phone support for current PC desktop and application software OR installing, upgrading, troubleshooting and repairing personal computers in a network environment.
Ability to multi-task and set priorities for self and manage time to achieve goals / complete projects on or ahead of due date.
Understands the goals and objectives of the department, and own job standards.
Prior work experience in a non-governmental organization (NGO).
Prior work experience in a non-governmental organization (NGO).
Advanced skills in MS Office Suite (Word, Outlook, Excel, PowerPoint, and Access) and data entry / accounting systems.

Typical Physical Demands: