InterContinental Lagos Job Vacancy for Graduate Reservations Sales Agents

InterContinental Lagos is located on Victoria Island, in the centre of Lagos.Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel offers uninterrupted, spectacular views of Lagos Skyline. InterContinental Lagos comprises of 352 well-appointed, elegantly decorated rooms and suites as well as a Club InterContinental floor.


Do you have a passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU! We employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our progressive & committed team at the InterContinental Lagos.

We are currently recruiting to fill the position of:

Job Title: Reservations Sales Agent

JobID: LAG000175-EN
Location: Lagos
Job Type: Admin - Clerical, Customer Service
Employee Type: Full-Time

Job Description

• We are currently recruiting our Reservation Agent.
• As a Reservation Agent, you will handle all requests for guest room reservations, changes, and cancellations in accordance with established standards, and responds to and provides information on hotel services, local attractions, and travel directions.
• As a Reservation agent will provide accurate information about the city and the surrounding attractions when asked by guests; mail hotel-specific information sheets and brochures to guests as requested and stay abreast of current rates, rate changes and all promotions; assist in rooms forecasting.
• You may complete daily logs according to established procedures. 
• You will book guest reservations for individuals and/or groups that are requested by phone or from within the hotel in accordance with established standards and scripts using the hotel's reservation system; process reservations from the sales, reservation centers or travel agencies/wholesalers.
• You will designate and apply appropriate travel agency commissions and up-sell rooms where possible to utilize yield management strategies to ensure a full house whenever possible.
• You will suggest alternate dates for sold-out periods while processing cancellations, revisions and information updates on changes; guest reservations and requests for other hotels within the IHG reservations system.

• A degree or its equivalent
• Previous Reservation/Front Office experience with a working knowledge of Opera is a must
• Good understanding of the local business and operation environments and markets
• Excellent Communication and Interpersonal skills
• Business savvy and good people skills
• Visionary & strategic thinker and ability to convert this to action.

• In return, we'll give you a competitive financial and benefits package which can include, healthcare support, pension scheme, Hotel discounts worldwide are available and the opportunity to progress your career with IHG. You'll have the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.