Jobs
InterContinental Lagos Job Vacancy for an Assistant Director of Engineering
InterContinental Lagos is located on Victoria Island, in the centre of
Lagos home to the majority of foreign embassies and multinational
companies, making it the perfect residence for affluent business and
diplomatic travellers. Built on an elevated terrain overlooking Lagos's
port and the city below, the
19 storey hotel offers uninterrupted,
spectacular views of Lagos Skyline. InterContinental Lagos comprises of
352 well-appointed, elegantly decorated rooms and suites as well as a
Club InterContinental floor.
What is your passion? Whether you're into tennis, baking or karaoke, at
IHG we're interested in YOU. We employ people who apply the same amount
of care and passion to their jobs as they do their hobbies - people
who put our guests at the heart of everything they do. And we're
looking for more people like this to join our progressive &
committed opening team at the InterContinental Lagos.
We are currently recruiting for the position below:
Job Title: Assistant Director of Engineering
Job Number: LAG000220
Location: Lagos
Description
job overview:
- To promote a professional and positive image to all our Guests
and contribute to the hotel’s targets by providing and coordinating a
rapid response to relevant Guest’s requests, inquiries, needs and
general welfare.
- Promote the desired work culture around the five core values of
Trust, Integrity, Respect, One Team and Service of the InterContinental
Hotels Group and the brand ethos.
Promotes the IHG Winning Ways:
At InterContinental Hotels & Resorts® we want our guests to feel
special, cosmopolitan and in the Know which means we need you to:
- Be charming: By being approachable, having confidence and showing respect.
- Stay in the moment: By understanding and anticipating guests’ needs, being attentive,
- result oriented and taking ownership of getting things done.
- Liaise with all departments - Rooms Division (Front Office,
Laundry, Housekeeping), Executive Offices, Human Resources, Foods &
Beverages, Finance, IT, Sales & Marketing and Training Manager etc.
to generate the required information about Guests, follow-up on
issues/complaint on ESCAP and other channels, promote effective
communication and act within the specified scope.
- Maintain, control and ensure safety standard and procedures
always. Perform other tasks at the level of the role as directed by the
Chief Engineer in pursuit of the achievement of the Hotels business
goals and objectives.
- Generate timely and accurate reports as and when needed etc.
- Make it memorable: By being knowledgeable, sharing stories and showing your style to
- create moments that make people feel special.
- CORE Duties and Responsibilities
- Regularly provide technical and administrative assistance to the
Director of Engineering and to assist him in the operational aspect of
the Engineering Department.
- Direct the installation and repair of all electrical, mechanical
and architectural systems throughout the property to ensure safety and
efficiency, according to IHG established standards.
- Assist the Director of Engineering with staff issues and responds to emergency situations.
Financial Returns
- Give adequate support to the Director of Engineering in resolving problems to minimize loss of income.
- Work flexible schedules including weekends and holidays
- Acts as liaison between hotel and vendors to review latest in
hotel technology and products. Attends Engineering training to educate
self in latest products to be used in the hotel to increase guest
satisfaction and cut cost
- Assist the Engineering Director in the ensuring raising of
Purchase Requisition for supplies and the issuance of purchase orders in
a timely and cost effective manner
- Save cost through timely delivery on assignment/ Improve turn-around time.
- Work with and oversees the Engineering Colleagues under his supervision on a shift basis and coordinates their activities.
- Assume the full responsibility for the Engineering Department in
the absence of the Director of Engineering Services to avoid delays in
repairs completion and delivery
- Participates in performance review, progressive discipline & associate development programs.
- Generate new ideas and encourage creativity from your staff.
- Visually inspects quality of work and directs staff and outside
contractors in tasks according to performance and productivity standards
in the most cost effective way
- Save Cost through regular assignment and verification of job
completion of routine maintenance and operations of physical structure
of hotel, all mechanical, electrical, HVAC systems and any other related
equipment which contributes to the safe and effective operation of the
facility.
- Save cost by cultivating and imbibing the culture of
preventative maintenance, ensuring keeping of logs on work done,
scheduling and the assignment of projects and other related tasks in a
more cost effective manner
- Regularly Review and priotize work orders and assign work to save cost through effective time management
People
- Maintain on-going training with departmental staff to ensure
warm and engaging service, and the ability to anticipate our guests’
every need with care and thoughtfulness.
- Acts as Director of Engineering in absence of the Director in
such capacities as hiring, counseling and training. Takes on the
responsibility of completing any special projects that were the
responsibility of the Director.
- Have the desire and ability to improve your knowledge and abilities through on-going trainings.
- Ensure orientation Program for all new colleagues to enable him settle down on the job as quickly as possible
- Avoid performing duties under the influence of drugs and alcohol
- Complies with company grooming and uniform standards.
- Actively participates in training and development programs and maximises opportunities for self-development.
- Follow-up to ensure timely resolution of all matters affecting
the welfare of colleagues under your supervision as well as the ones
which might affect the smooth running of the hotel.
- Inspire others to excel by clearly communicating business values
and direction, recognizing good performance and providing managerial
support
- Develop potential of others through coaching and development opportunities to build organization capability for the future
- Understands and takes into account the global nature of the
business; works effectively with colleagues from different viewpoints,
cultures and countries
- Familiarize with the company vision and values with link to our
model of desired behaviours that we expect all colleagues to display
Guest Experience
- Demonstrate service attributes in accordance with industry expectations and IHG standards
- Must be passionate about providing warm, engaging and personalized service
- Be able to promote the hotel (and InterContinental Hotels Group generally) products and services.
- Maintain a high level of product and service knowledge about all
InterContinental Hotels Group hotels in our region and all Engineering
Activities
- Communicates with Chief Engineer any difficulties, guests or
internal customer comments and other relevant information. Handles guest
complaints in the correct manner.
- Be accurate and ensure prompt fulfilment of guest requests
- Understand and anticipate guest needs
- Maintain a high level of knowledge which will enhance the guest experience
- Demonstrate a service attitude that exceeds expectations
- Take appropriate action to resolve guest complaints
Responsible Business
- Assist in ensuring a safe work environment at all times,
including reporting improper safety behaviors and work related injuries
to appropriate department immediately.
- Must maintain a professional, neat and organized appearance according to IHG standards
- Communicate effectively with the government officials to ensure
proper maintenance of permits and licenses, coordinating inspections
with the appropriate department
- Familiarise yourself with emergency and evacuation procedures
- Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety
- Ensure compliance with relevant employment laws and hotel or company policies and procedures.
- Propagate and see to full implementation of the Hotel’s Green Engage policy
- Comply with the company corporate code of conduct at all times
- Performs other duties and projects as assigned.
Qualifications and Requirements
- The ideal candidates will possess a bachelor's degree/HND in
related discipline and 4 years’ experience in the engineering or
maintenance trade with hospitality experience or related industry in
similar role
- Must possess the ability to effectively analyse problem and provide effective solutions and communicate same in a timely manner.
- Must be hardworking, flexible and willing to communicate
effectively with executive Engineering Director Engineer and other
members of his group
- The statements in this job description are intended to describe
the essential nature and level of work being performed. They are not
intended to be ALL responsibilities or qualifications of the job.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Good time management skills; ability to handle multiple tasks, set priorities, and meet deadlines.
- Ability to get along with co-workers and support a team environment.
- Communication Skills:
How to Apply
Interested and qualified candidates should:
Click here to apply online
Application Deadline 14th October, 2015.