Job at Pickmeup International Company for Administrative Staff

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Pickmeup International Company - We are the first national brand for on-demand rides. We offer businesses a superior experience built on convenience, reliability and unmatched customer service, all powered by our proprietary technology platform. We provide easy web and mobile transportation, flexible ride options, transparent pricing, real-time tracking and confirmations, up-to-the-minute ETAs, Ride Ratings and a feature-rich API for a seamless “last mile” logistics solution. Pickmeup is headquartered in Warri, Nigeria. We are recruiting to fill the position below: Job Title: Administrative Staff Location: Port Harcourt Job Descriptions

• Monitor the operation and general activities of customers and drivers.
• Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
• Identifying trends and rending optimum service to customers.
• Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
• Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services.
• Provide weekly report for all activities and department.
• Establish and maintain professional friendly relationship with drivers.
• Collaborate with relevant departments e.g marketing in deploying promos and other activities.
• Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
• Monitor drivers relationship with customers.

Requirements

• Candidates should possess relevant qualification.
• Candidates should have Computer Knowledge.

Deadline: 15th December, 2019. How to Apply Interested and qualified candidates should send their Cover Letter and Resume to: [email protected] using the "Job Title" as the subject of the mail.

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