Job Openings at Sigma Pensions Limited

Sigma Pensions Limited was incorporated in August 2004, with the sole objective of undertaking the business of Pension Fund Administration in Nigeria according to the Pension Reform Act (PRA) and is regulated by the National Pension Commission (PenCom). We are recruiting to fill the position below:       Job Title: Relationship Management Officer Location: Borno & Zaria-Kaduna Job Rank: Analyst Job Function

• Adhering to the annual business growth & Customer retention strategy
• Ensure the smooth and efficiency of day to day running on allocated desk
• Provide comprehensive data for every employer or organization visited for update of our company’s Central Employer Database
• Ensure that all documents received from clients are properly scanned for e-filing and all original documents archived appropriately
• Ensure up to date collection of contributions in all allocated self-funding public and private companies
• Ensure first time contributions are made by registered Micro Pension subscribers

• The Customer Relationship Management Staff are responsible for customer management and retention.
• He/she must ensure that objectives and strategies of the Company in the area of Customer retention and satisfaction are achievable and that they are rolled out good service delivery
• The Customer Relationship Staff is also to develop customer friendly services such that existing relationships are nurtured and sustained to ensure the company’s customers’ needs are continuously satisfied
• He/she must manage this process professionally and effectively in order to ensure maximum Customer Satisfaction
• This is a high-sensitive position in the marketplace demanding superior communication and public relations skills

• A degree with a merit grade in Business Management, Business Admin or any related discipline. MBA will be an added advantage.

• Professional certification and or advanced training in related fields

• Minimum of 4 years post qualification experience. At least 2 years must have been in the financial service sector.
• Age Bracket: 28 to 35

• To ensure all Benefit request from clients are promptly attended to
• Ensure all documents collected have a case opened
• Ensure that all documents received from clients are properly scanned for e-filing and all original documents archived appropriately

• Ensure that escalated issues must be tracked & resolved
• Ensure that the DVA Form is passed for processing
• Collate and submit accurate daily and weekly report to your Hub head
• Monitor and escalate all unresolved payment requests to the appropriate channel
• Professionally discuss modes of payment with retirees and administer Programmed Withdrawal Agreement upon receipt of templates
• Ensure retention of clients with high AUM
• Ensure all negotiations are checked for accuracy, completeness and validity before signing off
• Ensure all returned payment requests due to wrong documentation or input must be resolved
• Ensure request letters are sent to employers on accounts that require reconciliations
• Ensure reminders are sent to employers

• Education Qualification: A Degree with a merit grade in Business Management, Business Admin or any related discipline. Master's Degree will be an added advantage.
• Professional Qualifications: Professional certification and or advanced training in related fields
• Experience: Minimum of 4 years post qualification experience. At least 2 years must have been in the financial service sector.
• Age Bracket: 28 to 35