Job Recruitment at United Bank for Africa Plc (UBA)

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

We are recruiting to fill the positions below:

Job Title: Team Member, Enterprise Application Support

Location: Lagos, Nigeria

Objectives

• To ensure continuous uninterrupted support of Regulatory and Compliance Application Support Application Enterprise wide within the frame of the agreed service levels through best practices.
• To ensure business continuity and disaster recovery operations of Regulatory and Compliance Application Support Application Enterprise wide and ensure there is 99.99% service availability and zero data loss in the event of disaster events.
• To apply proven communication and Service Management skills on issues related to the support of Regulatory and Compliance Application Support Application Enterprise wide.

Responsibilities
Documentation of Enterprise architecture baseline:

• Ensure proper documentation of Enterprise Application support process / procedures and Configuration items.
• Ensure up-to-date procedures for both end-users and operators of these systems.

Process optimization:

• Ensure timely understanding of any new software integration into company systems.
• Ensure preventative maintenance, including the installation of service packs, patches, hot fixes, anti-virus software is carried out as and when due.
• Ensuring smooth running and availability of 99.99% Payment System Application 24 x 7x365

Project Delivery Effectiveness:

• Managing assigned projects and program components to deliver services in accordance with established objectives.
• Perform any project task as may be assigned by the Team Lead, Enterprise Application Support UBA Africa.

Accuracy of application Configuration to reduced errors resulting from inaccurate configuration of data:

• Take necessary and prompt corrective actions to ensure the achievement of set objectives.

Issue Closure within TAT:

• Ensure that support Issue raised by the business are resolved within the agreed TAT.
• Ensure mitigation against future occurences

Adhoc Duties:

• Render periodic report for management descision making.
• Perform other duties as may be assigned by the Unit Head, Other Banking App Support & Monitoring.

Key Performance Indications
Financial:

• IT Operations cost management
• Customer Satisfaction
• Operational downtime associated with Payment System Application Support
• IS Audit & Regulatory exceptions relating to IT Operations & Infrastructure

Internal Process:

• Service uptime

Employee Experience:

• Employee satisfaction level
• Career development

Job Requirements
Education:

• First degree in Computer Science / Engineering, Systems Engineering or Operational sciences with strong Information Systems component.
• Post graduate degree, MBA and / or technical certifications will be an advantage.

Experience:

• 2 years relevant experience within a technology intensive environment (Financial Services, Telecommunications, etc)

Key Competency Requirements:

• Applications support (ASUP L2)
• IT Operations (ITOP L2)
• Problem management (PBMG L3)
• Information security (SCTY L3)
• Service level management (SLMO L2)
• Configuration management (CFMG L3)
• Change management (CHMG L3)
• Release and deployment (RELM L3)

Remuneration and Benefits

• Negotiable and competitively structured in line with the industry pay standards.

Interested and qualified candidates should:
Click here to apply

Job Title: Team Member, Data Warehouse

Location: Lagos, Nigeria

Objectives

• Responsible for instituting and enforcing standard procedures as regards to Data quality and accuracy of reporting system
• Leading initiatives that relate to ensuring Master Data Management is in place across all Integration systems thereby increasing data reliability.

Responsibilities
Business Requirements:

• Effective liaison with requesting units / business users in gathering requirements and conducting related analysis in order to achieve optimal results Build a trust relationship with the Business Unit staff (executive to junior official).
• Implementation of strict compliance  within the Data warehouse
• Serve as business interface with support team on data / validation issues
• Liaise with technology on any extraction bottlenecks, ensure that measures are in place to maintain a clean data warehouse with highly reduced unclean data.
• Detailed Business Requirement for Business Reporting, which results in frequent change requests to meet business demands.

Data Warehouse Review:

• Data profiling
• Data discovery
• Information chain analysis and management
• Root cause analysis
• Ensure data and mapping quality

Execution and Support:

• Propose and effect the execution of improvement initiatives to the bank’s BI/Data warehouse environment.
• Work with Data warehouse team in supporting/maintaining performance management driven dashboards E.g Performance Scorecard, ATM Profitability, Deposit Volume, E-product Enrolment, etc.
• Liaise with users on regular basis with a view to providing a proactive approach to problem resolution.

Process Improvement:

• Contribute to the improvement of the BI/MIS platforms or processes via innovative ideas, strategies and related initiatives.
• Alignment and Perform other duties as may be assigned by Head IT Enterprise Applications
• Data quality assurance measures across the industry.
• Integration of other enterprise data system for rapid and efficient dissemination of financial information and data analytics bank-wide.

Data Management Repository:

• Maintain inventory of data content (structure, level of detail and amount of history).
• Periodically review all data content in the BI environment to identify opportunities for improvement of problem avoidance.
• Co-ordination of a metadata solution of incompatibility between the warehousing environment and other systems.

Job Requirements
Education:

• First degree in any relevant field of study.
• Post graduate degree or a professional qualification will be an advantage.

Experience:

• Minimum of 5 years experience of which 2 years must have been spent in a similar role in Data Warehouse & Data Quality.

Key Competency Requirements
Knowledge:

• Extensive knowledge of the bank’s policies and products
• Microsoft Excel
• Excellent interpretation of business needs into operational requirements.
• Advanced knowledge of business intelligence tools.
• Good Understanding of analytical trends and solutions in use in Nigerian Banking Industry.

Skill/Competencies:

• Proven passion for the data quality discipline
• Good interpersonal skills
• Extremely meticulous in approach to work
• Outstanding attention to detail
• Proven ability to meet established deadlines
• A strong drive for results
• Detail oriented with strong organizational skills
• Strong character, Team Player, Flexibility
• Ability to function in a high volume setting with tight deadlines
• Ability to work calmly under pressure

Remuneration and Benefits
Negotiable and competitively structured in line with the industry pay standards.

How to Apply
Interested and qualified candidates should:
Click here to apply

Job Title: Finacle Support Officer

Location: Lagos, Nigeria

Objective

• To Provide 24X7X365 access to Finacle application to UBA NIGERIA.

Responsibilities

• Ensuring smooth running and availability of Finacle 24 x 7 for UBA Nigeria.
• Finacle Application Support 2nd  level support and beyond in UBA Nigeria
• Batch Job set up and review in UBA Nigeria.
• Ensure that ALL Finacle and csis services are up and running on 24 x 7 basis in UBA Nigeria.
• General Finacle parameter review and set up/modification
• Scheme parameter set up, review and modification
• Liaise with consultant on EOD/Processing issues
• Business Office Sol creation on Fiancle and set-up
• Set up, review and modification of Automated Charges

Key Performance Indicators:

• 24X7X365 access to Finacle application to UBA Nigeria.
• Turnaround time in line with SLA on Finacle Support in UBA Nigeria

Job Requirements
Education:

• BSc and other relevant professional qualifications.

Experience:

• Minimum of 2 years cognate Banking experience.

Key Competency Requirements
Knowledge:

• Good knowledge of Banking
• Finacle Administration
• Knowledge of SQL
• Knowledge of Bank policy and best practices

Skill/Competencies:

• UNIX skills
• Reporting skills
• Interpersonal skills

How to Apply
Interested and qualified candidates should:
Click here to apply

Important Notes

• The above statements are intended to describe the general nature and level of work to be performed by people assigned to this job.
• They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
• All personnel may be required to perform other responsibilities in addition to those specified from time to time, as needed