Latest Recruitment For Graduate Interns In A Renowned FMCG Company

CornerStone Staffing - Our client, a big player in the FMCG industry is looking to recruit suitably qualified candidates to fill the vacant position below:     Job Title: Image Editing Intern Location: Lagos, Nigeria Job Description

• We are looking to recruit a Graphic Design Intern to join our marketing team. This candidate will be responsible for generating digital marketing creative including e-commerce assets, web/mobile ads, and microsite designs
• This internship program is for 3 months and may be extended based on performance.

• Consults with supervisor to evaluate individual project needs, scope the size and time of the project, and provide deliverables on-time
• Designs marketing collateral, such as print brochures, promotional flyers, datasheet and whitepapers, PowerPoint presentations, advertising, website and digital graphics, product graphics, infographics, icons, and large format items such as tradeshow booths, etc.
• Manages and maintains consistency of branding and overall design
• Reviews final layout and suggests improvements as needed, and presents final layout to supervisor for approval
• Must be able to work collectively with other team members, embrace ideas, consider criticism, and be flexible working through creative processes
• Work independently with little guidance or hand-holding
• Other duties as assigned.

• Ability to transform business objectives into high quality, creative design concepts.
• The ability to effectively present ideas, both verbally and visually
• Adobe Creative Suite “Photoshop, Illustrator, InDesign, Acrobat, Dreamweaver”
• Proficient with both Mac and PC operating systems
• Knowledge of Microsoft Office products including: Word, Excel, PowerPoint, Outlook, etc.
• Proficient in Mac OS and Adobe Creative Suite, familiarity with responsive website development tools.

• We are seeking to recruit a Data Analytics and Quality Control Associate. As a data analyst you will be responsible for complex data management within the production team, data sourcing and data quality.

• Data and big data cross-analysis in order to identify cause/effect correlations and drive business decisions
• Working on websites: Keyword research, Content creation, Content implementation, Google Analytics and Google Tag Manager implementation
• Presentations: Research, Data collection
• Reporting: Data collection, Report creation, Data Analysis

• Bachelor's degree in a Quantitative discipline (e.g., Statistics, Economics, Mathematics, Marketing Analytics) or significant relevant coursework
• Knowledge of advanced MS Excel skills such as pivot tables, charts and creating complicated formulas,
• Proficient in MS Office applications such as MS Visio, MS Word and MS Power Point
• Experience with Google Analytics, Google Search Console or other SEO tools
• Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner.

• Excellent analytical and quick-decision making skills
• Strong attention to detail with highly organized, advanced office skills
• Strong written and verbal communication skills
• Ability to learn new processes quickly

• This is a 2-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

• Give customers the best options on their purchase
• Give product information
• Increase our sales via varied communication channels

• Respond to customer questions in a timely manner either via phone, email and chat
• Attract potential customers by answering questions/suggesting information about our products and services
• Include a sale speech in every interaction with customer and contact proactively customers to increase bookings
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Challenge and influence hotel to improve service level and operational standards
• Build and maintain strong working relationships with staff
• Completion of service reports by collecting and reporting on call log information
• Managing daily targets and tracking progress with tool such as Excel, Google Spreadsheet and various ticketing systems
• Building and leading cross-functional teams-able to anticipate and deliver solutions to client issues

• Minimum of a B.Sc/HND required in any field.
• At least 1 year of Call Centre and/or Telemarketing/ Telesales experience
• A proven track record of working in a customer service environment is required
• Flight Ticketing skill is an added advantage
• Eloquent and customer-oriented, with experience in cold calling
• Effective communication and interpersonal skills (both written and verbal)
• Highly persuasive and comfortable with handling customer’s objections
• Thrive in a fast-paced environment to consistently meet or exceed sales targets

• We seek to recruit a Customer Service Interns. This is a 6-month paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time.

• Deliver prompt and professional solutions for customer inquires via phone, email, on-line chat and one-one communication etc.
• Must effectively manage different communication channels: resolve customer complaints via all available phone, email.
• Direct or route customer calls to appropriate personnel for assistance.
• Work with customer service manager to ensure proper customer service is being delivered.
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Handle dissatisfied customers in a polite and professional fashion.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.
• Track and follow-up all customer requests in a timely manner.
• Compile reports on overall customer satisfaction.
• Identify and assess customers’ needs to achieve satisfaction.

• Minimum B.Sc degree in any field
• 1-2 years experience in Customer Relationship Management will be a plus.
• Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level
• Effective communication and interpersonal skills (both written and verbal)
• Self-motivated and able to work independently and in team environments
• Proficient skills with Microsoft Office software including Word, Excel, PowerPoint and Outlook
• Ability to multi-task and manage several projects simultaneously
• Exceptional customer service and follow up skills