Job at Tetra Pak for a Processing Field Service Coordinator

Tetra Pak - Which takes its name from the original tetrahedron-shaped cartons it developed - manufactures and markets food packaging containers, filling systems, and distribution equipment for industrial customers in more than 170 countries. Its coated-paperboard boxes are used to hold dry, wet, cold, and shelf-stable foods and beverages. The privately-owned company is the largest subsidiary of holding company Tetra Laval International. We are recruiting to fill the position below:     Job Title: Processing Field Service Coordinator Location: Lagos Description

• Tetra Pak West Africa is seeking an independent & highly motivated Processing Field Service Coordinator for our Field Service Operations team in Processing.
• The ideal individual must have solid field service and management/leadership experience.
• The successful candidate will be based in Lagos, Nigeria and will report to the Field Services Manager who is based in Johannesburg, South Africa.

• Drives the effective scheduling, planning and utilisation of technical resources in the local market
• Drives quick issue resolution and ensures that other FSE’s are supported where needed
• Manage customer relations of the business in the market area
• Deploy the full Tetra Pak Services portfolio
• Drive the resource planning & coordination and execution of planned and corrective maintenance, as well as certain installation projects
• Drive growth, profitability and capabilities in the Tetra Pak Services (Processing) business

• Bachelor's degree in Mechanical Engineering
• Technical trade qualification is a plus (e.g. Millwright trade test)
• Minimum 5 years experience as a Service Engineer
• Understanding of maintenance and reliability concepts
• Demonstrated Leadership elements of Change, Collaboration and Engagement
• Negotiation Skills
• Customer focused attitude
• Excellent communication skills - must be fluent in English
• Result oriented, team player, accountable
• Ability to work independently and handle /drive change
• Drivers license and valid passport required - must be willing to travel
• Minimum 5 years of front line experience with customers
• At least 2 years of Team leadership experience essential
• Strong planning skills
• Automation experience required (knowledge of PLC)
• Industry experience in Food Processing required
• Strong technical knowledge of equipment
• Strong productivity and continuous improvement focus