Jobs

MEAL Assistant for Accountability at Premiere Urgence Internationale (PUI)

Premiere Urgence Internationale (PUI) is a non-governmental, non-profit, non-political and non-religious international aid organization. Our teams are committed to supporting civilians’ victims of marginalization and exclusion, or hit by natural disasters, wars and economic collapses, by answering their fundamental needs. Our aim is to provide emergency relief to uprooted people in order to help them recover their dignity and regain self-sufficiency.

PUI has been implementing humanitarian activities in Nigeria since April 2016, supporting population with food security, nutrition, health and protection project in Maiduguri and Borno State.

We are recruiting to fill the position below:

Job Title: MEAL Assistant for Accountability

Locations: Monguno, Borno
Nationality: Nigeria Nationals Only
Number of Position: 01
Contract duration: 12 months

General Objective

Under the direct supervision of the MEAL Officer, the MEAL Assistant for Accountability will contribute to the implementation of MEAL related tasks/ activities in the field through supporting field staff, partner staff and Community Facilitators/Mobilisers in data collection, consolidation and quality management and undertake M&E related activities and implementation of an appropriate monitoring and evaluation system for successful delivery and attainment of project goals and objectives.
She/he will also oversee the implementation of the accountability strategy in Monguno, as well as strengthening capacity-building and capitalization through the development and the implementation of learning tools and process.

Responsibilitis and Tasks

Systematically analyze and follow-up the complaint mechanisms in all country bases by supporting and reinforcing the existing accountability tools.
Receiving the complaints through the different tools and processes put in place and keeping the database of complaints updated and available for Mission’s investigations.
Refer to relevant actors and senior managers in case of misconduct or breaches of the rule, following the established pathways.

Implementation of the Accountability Strategy:

Support in the implementation the complaints and feedback mechanism (CFM) based on the highest levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and be confident of the response processes
Conduct periodic field visit when delegated to do so by the supervisor, to ensure that accountability systems are in place and the necessary support is provided as needed
Support in ensuring that clear SOPs are in place for the collection and processing of feedbacks and complaints through modalities that are easily accessible to beneficiaries, volunteers, and staff.
Ensure all received feedback, complaints, and requests for information through the hotline and other FCRM channels are registered in the FCRM data base, producing monthly dashboard reports by theme and location.
Identify main bottle necks for the reduction of response and feedback time for complaints.
Maintain the accountability dashboard (Power BI, excel) to track indicators (Registrations, Days for response, Satisfaction, Awareness).
Monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism
Ensure that feedback is routinely recorded, reviewed, and responded timely in line with feedback mechanism guidelines
Be the first point of contact for beneficiary, staff, and stakeholder complaints
Maintain and update the CFM database and provide timely update to project staff based on the nature of feedback
Assist in Analyzing patterns and trends in complaints to help improve programming
Generate periodic reports and share with the MEAL Officer

Implementation of the Monitoring & Evaluation Plan:

Assist the MEAL Officer in the collection, reporting and validation of monitoring data of project teams and ensure the data reported by Program Managers is accurate and of good quality and reports in a timely manner
Support in ensuring that community leaders and beneficiaries are actively participating in all project and M&E activities
Ensure utilization by projects appropriate data collection and reporting templates that facilitate the acquisition and aggregation of data

Internal and External Reporting:

Update MEAL Officer on daily achievements and challenges encountered on the field, at the end of each day
Ensure that the data collected goes through a data cleaning and validation process each day
Keep monitoring tools and files archived at the PUI office, ensuring their availability to the MEAL department
Pass on any information or problems to her/his direct and/or indirect supervisor concerning her/his task, PUI programs, or safety aspects

Capitalization / Institutional Knowledge Building:

Participate actively in team workshops and lessons learnt seminars
Assist in training of beneficiaries, community leaders, community facilitators/mobilisers and Field staff on M&E if needed
Assist in developing a responsive, functional, and appropriate feed backing mechanism which can improve current project implementation and guide future programming
Support in identifying and formulating accountability findings, lessons learned and recommendations to be integrated into planning and reporting efforts of PUI project activities.

Communication & Follow up:

Respond to beneficiaries’ queries with good knowledge of relevant information when approached
Assist in developing a responsive, functional, and appropriate feed backing mechanism which can improve current project implementation and guide future programming
Ensure that the community engagement is done in an appropriate and respectful manner, managing expectations and providing a transparent client-oriented service
The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.
The employee could be requested to perform other tasks as his/her line manager may judge necessary.

Prioritities of the Department

Participate in the implementation of M&E activities of the MEAL Plan in collaboration with the Beneficiaries and project teams
Providing accurate M&E qualitative and quantitative data collected in the field according to external and internal deadlines
Support the MEAL Department to achieve its goals through the occasional undertaking of additional activities that contribute to the overall ability of the organization to achieve its stated outputs

The Accountability Priorities for the Meal Department are:

Mainstream accountability into all stages of the project cycle
Ensure improvements in project design by listening and responding to views of beneficiaries, stakeholders and partners
Adhere to HAP standards especially in regards to information sharing, beneficiaries' participation, complaints and feedback mechanism and accountability in monitoring and evaluation.

Mandatory Requirements
Education Degree:

A Degree in Social Work, Protection, Statistics, Mathematics, Demography, Sociology, or a numerate discipline

Work experience:

At least 1 year experience in a similar field in an international NGOs/On-site training in social or monitoring work

Language skills:

Fluent in Kanuri, Hausa, and English (speaking /reading/writing)

Knowledge and Skills:

Good analytical and writing skills/ very good team spirit /Demonstrate willingness to improve own knowledge and skills by participating actively in any training sessions and capacity building activities
Computer skills: Knowledge of the MS office software (including Word, Excel, Outlook) and a basic understanding of data analysis packages such as SPSS, Epi-Info etc.

Assets
Interests: