Jobs
NCR Corporation Vacancy in Nigeria for a Territory Manager
NCR Corporation (NYSE: NCR) is a global technology company
leading how the world connects, interacts and transacts with business.
NCR’s assisted- and self-service solutions and comprehensive
support
services address the needs of retail, financial, travel, hospitality,
gaming, public sector, telecom carrier and equipment organizations in
more than 100 countries. NCR (www.ncr.com) is headquartered in Duluth,
Georgia.
Job Title: Territory Manager
Position Summary & Key Areas of Responsibility
- The Territory Manager provides management and coaching support to
employees in a designated territory in order to meet customer Service
Level Agreements (SLAs); Manages all territory activities to ensure
delivery of on-site support services by promoting and improving customer
and employee satisfaction
- The Territory Manager advises customers about service and service
delivery, including maintenance agreements and SLAs; Respond to customer
opportunities, issues and complaints in a timely manner; Develop
relationships and interact with internal customers (Sales Account
manager, Service Account Managers and Analysts, Call center Teams etc.)
- The Territory Manager monitors SLA performance against target for
territory; Perform root-cause analysis and preventive measures for
repeated escalations; Analyze issues for missed targets and implement
corrective actions
- The Territory Manager solves escalations due to resource problems
(e.g., disciplinary and soft-skills issues) in collaboration with the
FSC Service Coordinator
- Balance tiered workforce in order to successfully deliver service to customers
- Plan and manage vacation and training schedules effectively to meet daily availability goals
- Promote and manage time-and-material (T&M) activities; Manage expenses effectively (overtime, parts, and assets)
- Be responsible for physical assets including tools, test equipment,
vehicles, etc. and service parts, both assigned (PPK) and loaned (issued
on a work order); Manage parts usage and service parts returns
including surplus stock, loaned parts and PPK adjustments; Contribute to
the review and revision of appropriate parts inventory levels
- Maintain existing maintenance bases while promoting and pursuing
additional contract maintenance, ancillary sales and other
revenue-producing opportunities
- The Territory Manager ensures an environment that promotes effective
communications, positive employee relations and teamwork; Motivate,
empower, develop and, as appropriate, recognize and reward individual
and team achievements
- The Territory Manager conducts hiring activities, which includes
headcount approval, job posting, interviewing, selection, and
on-boarding activities; Monitor performance improvement issues and
provide appropriate coaching and counseling
- The Territory Manager executes the performance management process,
which includes objective setting, development planning and
quarterly/annual performance reviews; Conduct individual and team
meetings on a regular basis
- The Territory Manager is responsible for developing employees,
promoting teamwork, and fostering open and effective communications
- The Territory Manager actively pursues revenue opportunities while effectively controlling expenses and assigned assets
- The Territory Manager maintains the existing maintenance base while
promoting and pursuing additional contract maintenance, ancillary sales
and other revenue-producing opportunities
- The Territory Manager is responsible for working effectively with
other organizations and individuals; Developing and maintaining working
relations with key customers in designated territory
- Conduct on-going, open communications with assigned FSC Service
Coordinator on a daily basis; Support the FSC Service Coordinator in
managing SLA performance; Consult with the FSC Service Coordinator on
service delivery escalation, both proactive and reactive; Meet regularly
with the FSC Service Coordinator to review and improve SLA performance
and CE utilization; Consult with the FSC Service Coordinator on the best
of use of resources from the territory
PREFERRED QUALIFICATIONS:
- 5-8 years of related experience
- Strong analytical and organizational skills
- Excellent verbal and written communication skills
- Bachelor's Degree in a related business or technical discipline OR
the equivalent combination of education, technical training and work
experience
- Previous experience as a group, team or project leader; other
supervisory/leadership capacity in technical services or field support
How to Apply
Interested and qualified candidates should:
Click Here to Apply