Operations Officer at Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action; helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Mercy Corps Nigeria was established in 2012 to respond to these challenges. The Nigeria Mercy Corps team. Headquartered in Abuja, in the Federal Capital Territory (FCT), with offices throughout Nigeria delivering multi-sectoral life-saving humanitarian support, early recovery, and development programs. Our Nigeria country team is co-investing with the Federal and State Governments in a diverse portfolio that motivates and empowers Nigerian change agents to direct a more resilient future for themselves and their communities. Specific sectoral work includes girls’ education and financial inclusion, community peacebuilding, market-based livelihoods, and a multi-sector humanitarian response. With the vision of a Nigeria in which all people are empowered, engaged, resilient and secure, Mercy Corps Nigeria focuses on the root causes of conflict, governance, humanitarian needs, and market systems development. Working with a diverse funding base, Mercy Corps empowers people to recover from crisis, build better lives and transform their communities for good. We stand with Nigeria to find and access opportunities, and to be part of lasting and meaningful transformation in the country.

We are recruiting to fill the position below:

Job Title: Operations Officer

Requisition Number: OPERA003771
Location: Gwoza, Borno
Employment Type: Full-time
Job Category: Operations, Procurement, Logistics

Program / Department Summary

• Mercy Corps Nigeria is preparing to deliver 24-month assistance and early recovery intervention in line with the Borno State Government Strategic Transformational Initiatives-STIs (2020-2030) and 25-Year Development Framework. The Broadening Emergency and Graduation Efforts in Borno (BEGE-Borno) intervention not only contributes to Pillar Six (Reconstruct, Rehabilitate & Resettle) of the Borno State Government STIs, it also aligns with Mercy Corps vision of building towards a more inclusive, resilient future for the communities we serve through a framework of helping people and communities to cope, adapt and thrive. The BEGE Borno intervention aims to deliver lifesaving, life-sustaining interventions and enhance adaptation of 238,369 displaced, returnee and host households to shocks and systemic constraints within Borno State. BEGE Borno is a consortium led by Mercy Corps, with the International Rescue Committee (IRC) as a partner, alongside other local partners, delivering integrated assistance to people in acute need through Health, Nutrition, WASH, Food Assistance, Unconditional Cash, Protection, Shelter and Agriculture sectors.
• Operations Department provides key support to the entire country program in procurement, asset management, warehouse management, ICT, Security, fleet management and facilities & office management for successful program implementation.

General Position Summary

• The Operations Officer is responsible for all facilities & office management functions and logistics (asset management, fleet management and warehousing) functions in a specific field office.

Essential Job Responsibilities

• Promptly process service and goods purchase requests for the respective office in coordination with procurement.
• Manage the fleet and the movements and ensure the travels for national and international Mercy Corps or official visitors as per the movement plans.
• Maintain a clear record of all leases.
• Assist in operation utility bills like water and power bills.
• Manage the transportation of goods/supplies in Mercy Corps operational areas and to beneficiaries.
• Ensure that commodities stored in the warehouse/storage are safe and in good condition.
• Contributes to team effort by accomplishing related results as needed.
• Must have a clear understanding of all Mercy Corps policies and operation requirements.
• Any coordination required with multiple stakeholders (internal/ external) for commodities movement for and to the warehouse.
• Assist in purchasing items required for office operation in coordination with procurement.
• Receive and certify all purchases made by Mercy Corps in the field office for operation use.
• Document all Logistics procedures and keep file copies of all documentation.
• Responsible for Fleet management and reporting.
• Responsible for Warehouse management and reporting.
• Responsible for Assets and Inventory management and reporting.
• Responsible for admin, facilities management and facility contracts for Mercy Corps offices, guesthouses and warehouses.

Security:

• Ensure compliance with security procedures and policies as determined by country leadership.
• Proactively ensure that team members operate in a secure environment and are aware of policies.

Organizational Learning:

• As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Supervisory Responsibility:

• Cooks, Guards, Drivers and Cleaners

Accountability:

• Reports Directly To: Field Manager with a dotted line to the Operations Manager.

Accountability to Participants and Stakeholders:

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work.
• We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• Relevant University Degree or equivalent.
• 2 - 3 years of experience in Logistics, Admin, Asset, Fleet Management, and warehousing.
• Effective verbal and written communication, and organizational skills.
• Basic computer skills (Word, Excel)
• Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members and a proven ability to solve problems independently without direct supervision.
• Working experience with humanitarian organizations will be considered a plus.

Success Factors:

• The successful Operations Officer will assist facilities & office management tasks and logistics (i.e., asset, fleet and warehousing) tasks in delivering successful programs while demonstrating excellent stewardship of donor funds and compliance with Mercy Corps and donor regulations.
• They will maintain strong cooperative relationships with other departments and interact effectively with international and national personnel both in a managerial and training capacity while demonstrating the ability to multi-task, meet deadlines and process information in support of changing program activities.
• The most successful Mercy Corps staff members have a solid commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.

Diversity, Equity & Inclusion:

• Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges.
• We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
• We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity:

• Mercy Corps is an equal-opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
• We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all.
• We do not engage in or tolerate discrimination on the basis of race, colour, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics:

• Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity.
• We are committed to the core principles regarding the prevention of sexual exploitation and abuse laid out by the UN Secretary-General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme.
• We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and adhere to the Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis.

How to Apply
Interested and qualified candidates should:
Click here to apply

Note

• Applicants should have their CVs and Cover Letters in one document addressing the position requirements.
• Female candidates who are qualified are strongly encouraged to apply.

Application Deadline 9th June, 2023.