Jobs

Reception Supervisor at Seth Hotel


Seth Hotel, set in Asaba, features a bar. Among the facilities of this property are a restaurant, room service and a shared lounge, along with free WiFi throughout the property. The hotel offers an outdoor swimming pool, fitness centre, evening entertainment and a 24-hour front desk.

The units come with air conditioning, a flat-screen TV with satellite channels, a fridge, a kettle, a shower, free toiletries and a desk. At the hotel all rooms come with a wardrobe and a private bathroom. Seth Hotel, Asaba offers a continental or à la carte breakfast. The area is popular for snorkelling, and car hire is available at the accommodation. The nearest airport is Asaba International, 9 km from Seth Hotel, Asaba, and the property offers a paid airport shuttle service.

We are recruiting to fill the position below:

 



Job Title: Reception Supervisor
Location: Asaba, Delta
Employment Type: Full-time

Responsibilities

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanour at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Adhere to company credit limit / floor limit policies.
  • Allocate rooms to expected arrivals after checking the guests preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, restaurant, kitchen etc.
  • Operates the intercom equipment, including, assisting incoming & outgoing calls, setting wake-up calls and paging for in-house guests.
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Ensure Front office log book and hotel log book is always updated and actioned upon.
  • Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or Director.
  • Participate in hotel committees and task force assignments.
  • Assist all departments in servicing the guests during high volume periods.
  • Cross Check all billing instructions are correctly updated
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.

Requirements
Education:

  • B.Sc / HND in relevant discipline, female, beautiful and smart, sharp and elegant, good communication skills and etiquette.
  • Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field e.g Human Resources, Social Science etc...
  • Computer Knowledge and experience in MS office programs.

Experience:

  • 1 to 3 years work experience as Front Office Associate / Front office cashier in a hotel is an added advantage.

Prerequisites:

  • A positive attitude and excellent communication skills.
  • Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.
  • Knowledge of Ms-woed / Excel / Other computer software skills is required.

Salary
N50,000 - N60,000 Monthly.

 

 

How to Apply
Interested and qualified candidates should send their CV to: williamkwamina@yahoo.co.uk using the Job Title as the subject of the mail

 

Application Deadline  10th December, 2021.


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