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Recruitment at Virgin News Media for Customer Service Officer - Nationwide

Nov 6, 2019, 10:26 AM
Virgin News is a premium newspaper that is written for easy digestion of online users. We are recruiting to fill the position below: Job Title: Customer Service Officer Location: Nationwide   Requirements
  • Must posses a University degree qualification.
  • Age- 20-26years
Main Job Duties and Responsibilities
  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries
  • Handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Perform customer verification's
  • Set up new customer accounts
  • Process orders, forms, applications and requests
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource
  • Manage customers' accounts
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints
  • Record details of actions taken
  • Prepare and distribute customer activity reports
  • Maintain customer databases
  • Manage administration
  • Communicate and coordinate with internal departments
  • Follow up on customer interactions
  • Provide feedback on the efficiency of the customer service process
Deadline: 20th December, 2019. How to Apply Interested and qualified candidates should send their Application Letter and CV to: careers@virginnewsng.com clearly indicating the "Job Title" as subject of your mail.

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